Site Build Process
Seven Simple Steps To Get CaterTrax Implemented:Click each step below to see additional details
CaterTrax Overview / Demonstration / Pricing
Your Catering Policy
Your Clients Logo
Site Launch Pre-Plan
(For Credit Card Gateway Users) Processing CC on your CaterTrax site
Schedule Your Integration Interview
Attend Your Integration Interview
The CaterTrax Team will Construct Your Site
CaterTrax Performs an Internal Quality Control Review
Complete Self-Guided Orientation
Attend Online Administrator Training
Go-Live Meeting with Your Client
Internal Staff Launch
CaterTrax Implementation Planning Calendar
Based on a six-week implementation schedule, here are the milestones that need to be met.
At your service
CaterTrax is a software company built on over a century of experience in the hospitality industry. That’s why our approach to technology is focused on service. From site build to on-going training and support, you’ll work with our Client Services department. Our goal is to provide you with the best service and care throughout the course of our relationship.
Our clients trust us to build, host, and support their CaterTrax websites. That’s why we’ve allocated significant resources to ensure that we’re providing the highest levels of security, reliability, and availability.
Hosting Provider Overview
As part of our strategy to provide reliable and secure web hosting for all of our customers, we have partnered with Rackspace to provide the managed hosting services for all of our systems. This means that Rackspace is responsible and accountable for making sure that all servers, related hardware, and the physical plant for the data center are up and running 24x7x365. For more information on Rackspace, click here: www.rackspace.com
Service Availability and Features
System availability and redundancy is handled as follows:
Data Handling Procedures and Security Specifications
CaterTrax data is backed up as follows:
Our skilled and talented technology professionals are dedicated to specific tasks to ensure that we maintain the highest quality of support and service. We have separate teams for client projects, maintenance, and product development, allowing our staff to focus on their core tasks.
Our standard business hours are 8:00 am through 5 pm (EST) Monday through Friday. Support is available 24 hours a day, seven days a week.
Service Level AgreementFor more information about our security policies and procedures, our Service Level Agreement is available in the downloadable PDF below. This document will provide you with more details on third parties we work with and the process in which we handle data, web hosting, and security measures in regards to the hospitality businesses we support.
Security OverviewOur clients trust us to build, host, and support their CaterTrax websites. That’s why we’ve allocated significant resources to ensure that we’re providing the highest levels of security, reliability, and availability.
From enterprise-level contract foodservice providers to the entrepreneurial-minded caterer, customer perception is paramount to your success. When you choose to do business with us, you get the support and resources of our world-class organization.
The Service Level Agreement in the downloadable PDF below will provide you with more details on third parties we work with and the process in which we handle data, web hosting, and security measures in regards to the hospitality businesses we support.