Support

Questions? We're happy to help.

Regardless if you are just getting started with one of our solutions or have been using our software for years, you have access to the best support in the industry. Every CaterTrax client gets access to support.

CaterTrax is here to help Monday – Friday 8:00AM – 5:00PM EST. Most support requests by phone or ticket are resolved within a short amount of time. If additional help is needed, our highly trained technical team can swoop in to save the day.

Contact CaterTrax for Legendary Support

Submit a Ticket

Submit a Ticket

You can submit a support ticket by logging into your CaterTrax site and clicking on the life jacket icon.

Give Us a Call

Give Us a Call

1-800-975-8729

Send an Email

Send an Email

You can reach us at support@catertrax.com and we can open up a support ticket for you.

Request Training

Request Training

CaterTrax offers various training opportunities for you and your team to learn the features and functionalities of the TRAX Platform. Submit an email to training@catertrax.com to request training.

Outages and Reliability

Outages and Reliability

You can check trust.catertrax.com for known outages. You can also subscribe to email updates. To report an outage not listed on trust.catertrax.com, please contact support.

Submit a Feature Request

Submit a Feature Request

We welcome your feedback. It’s just one more way that CaterTrax can learn how to best satisfy your needs. Share ideas to improve our products by emailing innovation@catertrax.com.