Home / Blog / Platform Updates / Customer Satisfaction Is the Heart of Your Online Catering Business
Customer satisfaction is the heart of your hospitality business, in person and online. Ensuring a good customer experience online is important for your brand and return business. Recent studies show 76% of people are likely to dine at a restaurant if they previously enjoyed an online delivery from there. To put it simply, your business […]
Home / Blog / Industry Trends / 2020 Senior Dining Trends
What Must Senior Dining Operators Do to Stay Competitive and Elevate the Senior Dining Experience Accounting for generational differences of the aging population is no small feat for senior dining professionals. Rewind to 20 years ago. Many senior living facilities had only one main sit-down dining room which served breakfast at 8 AM, lunch at […]
Home / Blog / Tips & Tricks / Lower Credit Card Processing Fees
Offering online ordering with payment processing is not only convenient but it also significantly increases your bottom line. It’s a must-have to compete in today’s foodservice landscape. So how can you reap the benefits without getting crushed by credit card processing fees? This article explains how to reduce transactional fees to help you optimize the […]
Home / Blog / Platform Updates / Meet the New Master Invoice
Multiple Orders, One Payment We’re excited to announce the enhanced Master Invoice. CaterTrax administrators will be able to group an individual customer’s orders into a single invoice with a unique ID and apply one payment. Each unique order’s production details are kept intact. With this enhancement, CaterTrax administrators can: Associate individual orders into a single, […]
Home / Blog / Tips & Tricks / Surprise-Induced Stress: An Unfortunate Symptom of Event Catering
What do Catering Managers and their customers have in common? They DO NOT like surprises. Your customers, like Conference Managers and Event Coordinators, have a lot riding on planning the perfect event and they need your help to pull it off. Understanding your customer’s biggest frustrations ahead of time reduces any surprise-induced stress for them […]
Home / Blog / Industry Trends / What Students Want from College and University Foodservice Operations
How to Keep Hungry Students on Campus Keeping students well-nourished and healthy is the overarching mission of college and university foodservice operations. But, keeping hungry students on campus is a key challenge which operators face. A recent Technomic study found that “69% of students eat off-campus at least once a week” and only “33% of […]
Home / Blog / Tips & Tricks / 5 Ways to Promote Sustainability in Healthcare Foodservice
How to Reduce Waste for Sustainability in Healthcare Foodservice Operations Did you know that when food ends up in a landfill it releases harmful methane gas which heats the atmosphere and contributes to climate change? Food is one of the 3 largest sources of waste received by landfills, challenging healthcare foodservice operators to implement programs […]
Home / Blog / Culture / Employees Recognized for Dedication to Core Values at CaterTrax
TRAX Star Winners, Q4 2018 Employee recognition has always been a strong part of CaterTrax’s company culture. The TRAX Star Program allows employees to nominate peers for a TRAX Star to show appreciation when individuals go above and beyond what is typically expected of them. By showing appreciation for one another, we continue to spread […]
Home / Blog / Industry Trends / Non-Commercial Foodservice Operators Fuel Urgency to Buy with Limited-Time Offers (LTOs)
LTO Menu Planning Best Practices Strategically offering limited-time offers (LTOs) serves as a low-cost, high-profit avenue to drive customer excitement and increase sales. Products available only for a limited-time fuel consumers’ urgency to buy and with 50% of millennials and gen X-ers aiming to be the first among their peers to try an establishment’s new […]
Home / Blog / Culture / CaterTrax Core Values in Action Throughout Q2 2018
Star Employees Recognized for Going Above and Beyond As part of the interview process here, we ensure every potential hire will be a good fit for our team and company culture. CaterTrax core values are taken very seriously throughout the entire organization so when we grow our staff, it’s important that each new hire is […]
Home / Blog / Tips & Tricks / How to Improve Foodservice Employee Retention Rates
Maintaining a team of talented individuals in the foodservice industry is not a simple task. In 2016, the turnover rate in the hospitality sector topped 70%, causing foodservice operators to wonder “What can I do to motivate employees to stick around long-term?” When operators take time to research and implement better ways to manage their […]
Home / Blog / Tips & Tricks / The Power of Plug-Ins
We understand that as a foodservice operator, you are doing a lot every day, from managing catering orders, fulfilling take-out orders, balancing deliveries, and even managing floor stock and replenishment for your organization. Many of our current administrators came to us eager to get the chaos of their catering businesses under control – a transition […]
Home / Blog / Food Feed / 2018 Spring Menu Trends
Non-Commercial Foodservice Spring Menu Trends Spring is officially here! It’s time for flowers to start blooming, your favorite produce to be back in season, and menus to get a much-needed seasonal refresh. Spring offers a great opportunity for non-commercial foodservice operators to revamp their menus with limited time menu offers and seasonal flavors to drive […]
Home / Blog / Industry Trends / What Do Residents Expect from Senior Living Foodservice Operators?
Cater to Seniors with Snacks, Meals at Their Convenience The idea of needing instant gratification is typically associated with the younger generations of today, but senior living foodservice operators are seeing this expectation more and more among the newest wave of residents entering their facilities. Senior living diners no longer want to rely on eating […]
Home / Blog / Culture / 8 CaterTrax Employees Honored with a TRAX Star Award
Core Values Personified Our CaterTrax core values make us who we are – as individuals and as a company overall – and the way our employees embrace each and every one of our core values continues to solidify our company culture. Every staff member is an ambassador of hospitality, delivering excellence in every interaction with […]
Home / Blog / Food Feed / 3 Ways to Drive Plant-Based Diets in Non-Commercial Foodservice
Consumers Are Demanding Plant-Based Menu Options Non-commercial foodservice operators are seeing a growing interest in plant-based diets among consumers. This is supported by the fact that about 15% of the overall population is following a vegan, vegetarian, or flexitarian diet some of the time, thanks in part to the popularization of customization, sustainability, and healthier […]
Home / Blog / Industry Trends / Technology in Campus Foodservice Supports Dietary Needs
FDA Menu Labeling Compliance Deadline is Fast-Approaching For many young adults, college is the first time they’re leaving home for a long period of time, becoming 100% responsible for their personal consumption choices. Many students take health and cooking classes while attending high school but these classes can’t fully prepare them to make healthy eating […]
Home / Blog / Industry Trends / 2018 Food Trends Hitting Menus This Year
New Year, New Menu Items Trends in the foodservice industry are constantly shifting to keep up with the needs and interests of consumers. Technavio’s market research analysts predict that the global foodservice market will grow at a CAGR of close to 5% by 2021. Keeping up with food trends will help you drive growth at […]
Home / Blog / Culture / Meet Our CaterTrax Employees Who Earned a TRAX Star in Quarter 3
CaterTrax Staff Recognized For Going Above and Beyond With another quarter complete comes another round of TRAX Star recipients; CaterTrax employees who went above and beyond to embody one or more of our CaterTrax core values and who have been nominated for a TRAX Star by their peers for doing so. With no intentions […]
Home / Blog / Platform Updates / Help Desk Ticket Categories Update
CaterTrax Administrators will notice some new and renamed ticket categories next time they submit a support request. On Tuesday, December 12th, we gave our hard-working Support Team an early holiday present by updating our help desk ticket categories. Just like we do for our partners and clients; we are constantly scoping out ways to make […]
