Don't Take Our Word for It
Affectionately known as TRAXERS, our ambassadors share their passion for all things CaterTrax. Take a look at our TRAXER profiles to see what they’re saying about our platform, our team, and the effect our solutions have had on their business.
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“Thanks for the Top Notch Support!”
The CaterTrax Site Launch Team and Training Team are out of this world and top notch.
Client Since: 2019
“Easy-to-Use Catering Software”
The TRAX Platform is a very easy system to navigate through and use on a daily basis.
Client Since: 2019
“Hassle-Free Tech Support”
I have recently discovered the “Support” option within our CaterTrax administrative system. I love the accessibility and professionalism associated with such an option. Often in the food industry, daily processes move so quickly that requests of all kinds need to be processed promptly in order to best serve the customer as well as for the sanity of the foodservice worker. With the easy to access “Support” option, there is no sifting through 800 numbers or selecting option after option only to end where I started. There is no need to worry about punctuality with the Support Team at CaterTrax. When submitting a ticket, response time is almost immediate. Tickets don’t remain pending for days on end, and resolutions are met within the same day (if not within the same minute). Each time I’ve had to call for clarification, members of the Support Team have been kind, knowledgeable, and helpful. In particular, I would like to recognize Zeke from the CaterTrax Menu Team. He clearly understood my confusion, was confident in his advice, and was proficient in his field. Thank you, Zeke! I will continue to use this feature and will have very little apprehension when doing so. With the CaterTrax Team, I know I’m in good hands.
Client Since: 2018
“CaterTrax is Essential!”
CaterTrax is so user-friendly! When the catering portion of our business is heavy, CaterTrax makes our scheduling simple. It saves me a great deal of time every day! When we make changes to our catering menu, the CaterTrax Team is always on top of it and has appropriate changes done in a short period of time.
Client Since: 2017
“Great Support Services!”
Everyone on the CaterTrax Support Team has been super helpful. No matter what crazy question I have or what changes I want to make to our site, they are able to find a solution. They always finish the work promptly and follow up if I haven’t seen the information we talked about.
Client Since: 2018
“Best Customer Support!!”
I constantly have questions that I need to contact the CaterTrax Support Team with. They are always super friendly and extremely helpful. I never have to wait very long on hold and the problem is usually resolved during the first phone call. This technology was introduced to me as I took a new position in a new account. I love it! Especially in comparison to the technology I used in my last job. It helps organize all of our events and makes all of the paperwork extremely easy.
Client Since: 2018
“Amazing Team and Site”
The whole process has been smooth from start to finish. Noel has been great communicating and answering any questions before we launched. Tom did a great job with education for each of our site launches. The Support Team has been quick to respond with any changes we have made. The site is easy to maneuver and love the options to run the reports. I can not wait until our next launch.
Client Since: 2019
“Good Experience”
A member of the CaterTrax team responded to me promptly and effectively when I had a question.
Client Since: 2019
“Awesome Online Ordering Upgrades!”
I always thought our CaterTrax website was really pretty and user-friendly. Now that we’ve upgraded our site to the new online ordering experience, it’s even prettier and more user-friendly. I really appreciate the effort and work put into helping our operation be a success.
Client Since: 2017
“Happy Customer!”
I am loving the new CaterTrax facelift! There’s excitement in color of the graphics, it’s simple to read, and very easy to use!!
Client Since: 2018
“Epic Teamwork”
Honestly, the team at CaterTrax always does what they can to help me with all my tickets. They are always cool, calm, and collected, even when I may be frustrated. There are still some kinks to be worked out, but the feedback we have gotten on our new menu has been great and it’s mostly due to the CaterTrax team.
Client Since: 2017
“Helps Organize Catering Orders”
Since starting with CaterTrax we have been able to organize the catering orders to better serve our guests. They are broken down for us into categories to better find out what our customers are looking for.
Client Since: 2018
“Quick, Streamlined, Customer-Friendly Ordering”
Before CaterTrax, menus and BEOs were being manually created via Google Docs. Payments were processed through our invoicing system and there really wasn’t a streamlined form for ordering. Now that we have CaterTrax, my clients can peruse the menu and order on their own with just a few clicks! Sometimes I need to create a special menu item for a client who cannot find what they’re looking for on the regular menu. Thankfully – the ‘hidden menu’ is there for me to add these special items but no one else can see them since they are exclusive for only one or a few guests.
Client Since: 2018
“CaterTrax is the Talk of Our Retirement Community!”
Using CaterTrax in a retirement community has been such a blessing for the residents as well as associates. It simplifies so many steps we had to go through before CaterTrax. The program is very easy to use and has been the “talk” in our community!
Client Since: 2018
“CaterTrax Support Team is Great!”
CaterTrax has a fast response time for all customer service tickets I have submitted. They attend to them in a timely manner and work me through each situation. Reports are easy to generate, too. The CaterTrax team is happy to work with you to re-create additional reports when needed.
