Don't Take Our Word for It
Affectionately referred to as TRAXERS, we are fortunate to have thousands of clients of all sizes and many of which are willing to share their passion for CaterTrax. Take a look at our TRAXER profiles to see what they’re saying about our platform, our team, and the affect our technology has had on their business. And if you would like to hear more, some of our TRAXERS have agreed to answer your questions.
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Passionate about CaterTrax? So are we. That’s why we’d love to work with you to share your CaterTrax story with the world.
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“So much easier to use!”
CaterTrax is so straightforward and easy to use as a system for both me and my customers. Our customers reach out less often trying to get us to put in their orders for them because they think it’s so much easier to do it themselves which gives us time to give them better customer service when it comes to the food and delivery.
Client Since: 2017
“A+ service”
Great client support! Loving the program thus far.
Client Since: 2017
“Best Order Management Tool!”
CaterTrax has made the ordering process at the corporate dining center I manage extremely streamlined. My clients are able to sign up, menu browse, approve invoices, and make order adjustments with ease. I am very grateful to have such an amazing tool with CaterTrax that helps me manage my catering business.
Client Since: 2011
“Efficient”
It is much easier to use for the customer than other programs we have used, and easy for us to make order changes.
Client Since: 2017
“Great Support Team”
The CaterTrax Support Team has been very helpful with fixing any problems that I have encountered. They always respond in a timely manner and are easy to work with.
Client Since: 2015
“User-Friendly and Easy to Learn!”
The catering and management teams are impressed with the CaterTrax team and the support we received, and continue to receive, during the transition from MyAssistant. I am excited about CaterTrax as a whole. The program has become easy to learn and navigate. Our customers are finding it user-friendly as well. I like that the customers have more control and transparency when placing orders, and the payment process is great.
Client Since: 2017
“Kudos to the Support Team”
The CaterTrax Support Team is always very helpful and they resolve any issues or questions in a speedy manner. They are very professional and courteous at all times.
Client Since: 2008
“Simple”
CaterTrax makes life easier because I do not have to chase clients down for payments.
Client Since: 2016
“New But Experienced in the Industry”
I personally am new to using CaterTrax, but I do like how user friendly it is on the backend. I look forward to learning more about the software.
Client Since: 2015
“Don’t Have It? GET IT!”
The setup team has been fantastic. I have launched multiple CaterTrax programs for Corporate accounts and Healthcare accounts and I’m never disappointed. They are all very professional and helpful. Launching CaterTrax has been very easy for my business. It’s a great program that makes catering ordering simpler.
Client Since: 2011
“Ordering Made Easy!”
Our company has used CaterTrax since taking over this account and have found it extremely helpful in fulfilling our catering needs of ordering products from the central warehouse for the multiple locations we have – not only for holidays and presentations but for the smaller items as well that create a bond between our clients and us.
Client Since: 2014
“CaterTrax Support is very helpful!”
The CaterTrax Support Team has been great to work with whenever we need them!
Client Since: 2016
“Site Launch Rocks!”
The site launch team was incredible. They were responsive, helpful and supportive throughout the process.
Client Since: 2014
“Great Service”
The CaterTrax customer support is excellent. I have yet to talk to an agent on the phone but I do not feel the need. Whenever I submit a work order I get constant email updates and the turnaround is swift. I am sure, based on my experience with CaterTrax, if I needed to reach someone by phone I would get the same service.
Client Since: 2016
“Easiest Catering Software Out There!”
I just started using CaterTrax in July and I find it so easy to maneuver. I have used other catering software in the past and I find this software the easiest of all the competitors out there. You can change, add, delete with ease. Any time I have an issue, the support team is very quick to respond and remedy my issue.
Client Since: 2016
“Keep It Up !”
Since implementation I knew we had a great partner on our side. During the launch and continuing on after deployment, the support I receive is outstanding. Keep Up The Great Work !!
Client Since: 2015
“Customers Love It – We Do To”
The TRAX Platform is amazing. It’s so easy to use for customers and admins. Generating reports is a snap, getting you the info you need in a flash. If you need to change something, no problem! It’s completed in a cinch!
Client Since: 2015
“Great Service!”
Cant say enough great things about Jan Peters and Karen in support. FABULOUS!
Client Since: 2011
“Incredible Customer Service!”
We use our CaterTrax program a little differently as it doesn’t interface with customers and is only back of the house right now. Everyone at CaterTrax is always incredibly helpful and creative at figuring out ways to adjust the program to work with our ‘out of the box’ way of using the TRAX Platform.
Client Since: 2014
“Outstanding Support!”
CaterTrax Support helps me please my clients and if it’s not initially possible, they help me figure out a way to make it happen.
Client Since: 2008
“I wish everything worked this well!”
CaterTrax provides our guests with a superior catering order system as well as it’s only café menu pages. Over the years, I have received excellent service and support. I find the user interface and reporting system easy to use as well. I appreciate the email updates too. Thanks!
Client Since: 2011
“Turned a Negative into a Positive”
CaterTrax helped me turn a potential disaster into a positive outcome due to the ease of fixing the problem.
Client Since: 2015
“CaterTrax helpline will save the day in a flash!”
I was having a hectic day and things in general were not available to me as I needed them, except for the CaterTrax help line. The person helped me immediately and was strong and committed on the other end. She did not seem short tempered or frustrated with my question and could sense the urgency in my voice as a customer was pressing me for a report that I did not know how to produce.
Client Since: 2015
“CaterTrax is so helpful!”
CaterTrax has made tracking and billing so much easier!
Client Since: 2013
“CaterTrax Makes My Life Easier”
It is often difficult to get my employees to understand what good customer service is all about. The CaterTrax support team is the perfect example of what customer support is. There are companies that make me procrastinate getting a project done simply because I know they are going to be difficult in one way or another. If I need something from CaterTrax I move on it right away because CaterTrax makes it practically effortless, and every single person I have spoken with has been simply awesome. I LOVE and RAVE about CaterTrax all the time to my clients and managers. WAY TO GO!
Client Since: 2014
“Great Customer Service, as usual.”
As usual with CaterTrax, the customer service is outstanding. Prompt, concise & user-friendly! It goes a long way with adding to our clients’ and customers’ quality of life.
Client Since: 2010
“Customer service is old fashioned in the best way – friendly and helpful.”
I’m in an environment with high level executives where menus and SOPs change on a dime. CaterTrax support allows swift updates and changes with little time and effort.
Client Since: 2014
“CaterTrax saves you time and money!”
As an operator at a very large business unit, this tool is invaluable to saving my managers and catering staff countless hours of time. The ability to modify my website and the customer service the CaterTrax team provides is fantastic. They are very responsive to our needs and concerns.
Client Since: 2015
“CaterTrax Empowers Me”
I enjoy working with CaterTrax. It’s simple to navigate and rarely has any issues. CaterTrax empowers me so that I can focus on being the person that I am – hard working, easy going, and energetic. Thanks for delivering a great product.
Client Since: 2013
“Cheers to the support team!”
I’m a new user to CaterTrax, and while it’s been a breeze to learn, there were some orders I needed help entering and special invoice processing required by this unit. Linda and Bryce patiently helped me go through the paces and also made our invoicing system much more streamlined. Cheers to the support team! YOU ROCK!
