Don't Take Our Word for It
Affectionately referred to as TRAXERS, we are fortunate to have thousands of clients of all sizes and many of which are willing to share their passion for CaterTrax. Take a look at our TRAXER profiles to see what they’re saying about our platform, our team, and the affect our technology has had on their business. And if you would like to hear more, some of our TRAXERS have agreed to answer your questions.
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Passionate about CaterTrax? So are we. That’s why we’d love to work with you to share your CaterTrax story with the world.
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“Helps Organize Catering Orders”
Since starting with CaterTrax we have been able to organize the catering orders to better serve our guests. They are broken down for us into categories to better find out what our customers are looking for.
Client Since: 2018
“Quick, Streamlined, Customer-Friendly Ordering”
Before CaterTrax, menus and BEOs were being manually created via Google Docs. Payments were processed through our invoicing system and there really wasn’t a streamlined form for ordering. Now that we have CaterTrax, my clients can peruse the menu and order on their own with just a few clicks! Sometimes I need to create a special menu item for a client who cannot find what they’re looking for on the regular menu. Thankfully – the ‘hidden menu’ is there for me to add these special items but no one else can see them since they are exclusive for only one or a few guests.
Client Since: 2018
“CaterTrax To The Rescue”
No matter what the problem is, CaterTrax gets the job done in a timely manner. What a great team of workers!! Thanks for making the site both user and customer-friendly!
Client Since: 2013
“Great Customer Service”
The CaterTrax team is a joy to work with. They’re responsive, quick and helpful. The TRAX Platform is intuitive and easy to use.
Client Since: 2018
“Love the Data Provided from CaterTrax”
CaterTrax gives me a platform to review order history and I can bounce around to see future events. Great for planning!
Client Since: 2016
“GREAT Support and Implementation”
I must say that the CaterTrax Site Launch Team was a SUPER group to work with. They were very knowledgeable and answered all of our questions on the spot. They also gave us some great operating tips to use that have made our jobs so much easier!
Client Since: 2018
“Impressed with Support Services”
It is a very user-friendly software and the support services are great. CaterTrax is a great system!
Client Since: 2018
“Efficient and Friendly Team”
My company has been using CaterTrax for catering for about a year now, but I am a newer team member who is just now starting to learn the ropes of the system. We are currently adding a Take Home Meal Kit option and my experience with every CaterTrax team member (Site Launch, Menu, Education) has been incredibly positive. Every single interaction has been efficient, effective, and on track. Most companies have a few all-stars who get the job done, but every single person I have spoken with has been one of these – making my “newbie” experience much more pleasant.
Client Since: 2018
“Innovative Technology!”
I started working with this software about a year ago now and it is awesome! It not only makes it easier for me, but for the client as well when they place their orders. I would definitely recommend this software to any of my colleagues.
Client Since: 2017
“Quick Turnaround for Launch!”
We were on a tight deadline and CaterTrax’s site launch services had us up and running quickly! They were very thorough and complete with the work.
Client Since: 2018
“Smooth and Easy”
This was my first time contacting IT support and it was smooth and easy. That was great because it meant I had more time to focus on other tasks.
Client Since: 2016
“Passionate Customer Service”
I have ten locations in my district and Lauren DeFrees has assisted with three of my recent site launches. Two years ago was my first site launch in my current position and I cannot praise her enough for her amazing support and for walking me through the process or answering any random questions or concerns that I had. I have even received a call from Lauren while I was traveling and she took care of the situation for me because I was unable to pull over and get the information that she needed. She is absolutely wonderful and I look forward to future site launches with her.
Client Since: 2015
“The BEST Catering Online Ordering System”
I love CaterTrax! It’s very easy to use and order from. I love the live order feature. It gives our customers all the tools they need to enter their own catering orders. I also love the deadline feature and the blocking off certain days.
Client Since: 2008
“Reliable and Robust”
I’ve used CaterTrax in four locations, with two different employers, and have been involved in launching, maintaining, and growing the system. It’s a solid system with reliable and robust reporting and customer support. As features improve and new features are introduced, I’m excited to continue to use CaterTrax.
Client Since: 2013
“Simple Management of Multiple Sites”
CaterTrax allows us to pull all locations together on one site to minimize the amount of work necessary and assure our sites are uniform.
Client Since: 2007
“CaterTrax Helps Me Stay Organized”
It’s a great place to keep all of my orders organized and it ensures the customer gets exactly what they’re looking for.
Client Since: 2018
“Great Job, CaterTrax!”
I have used CaterTrax for years during my time with my company (since 2012) but it could be longer! Over the years I have seen many improvements and it has been a useful tool in our business. I can’t imagine using another platform to run our business.
Client Since: 2012
“User-Friendly Software, Great for Business”
Before we had CaterTrax, we had a mixture of menus and request forms. We missed a catering event once due to misunderstood messages, and it has not happened since implementation. The menus are standardized. The pricing is clear. The delivery directions are specific.
Client Since: 2017
“Great Service”
The customer support team at CaterTrax provides great service and is very helpful.
Client Since: 2016
“Amazing Support and Great Customer Service”
The support I’ve received from the team at CaterTrax is AMAZING. They handle every request with great customer service and always stay in contact if the issue can’t be resolved immediately. The support link on the site is a great way to track the progress and get updates. Keep up the great work. Your teams are Amazing!!!
Client Since: 2011
“Life Seems So Much Better with CaterTrax”
I really like how user-friendly the software is, the ease of putting catering orders into the system, and the simplicity of making any changes someone may have to their order. It’s quite easy and self-explanatory. Our clients also find this extremely convenient to do on their own time. The Online Wallet is probably one of my favorite things due to the fact I don’t have to track down the payment method when the catering needs to be paid.
Client Since: 2017
“Uncomplicated Ease of Use”
I have been a CaterTrax user for many years and have recently added the software to my new employer. It is easy to use from the BOH to our customers. Straight-forward and uncomplicated. Reports are easy to build and are vital to our business.
Client Since: 2018
“Life Seems So Much Better with CaterTrax”
CaterTrax helps us keep orders organized and allows us to make sure they all come out the same and have the same items each time. It has made ordering easy for guests and for our staff!
Client Since: 2017
“Total Turnaround”
At this location we do an incredible amount of catering daily. When I arrived here, everything was being done manually. Orders were being emailed in, production records were based off of tally sheets, order changes were made via phone calls – It was complete chaos! CaterTrax built our system to meet our needs and my catering department now runs 100% better. We have gone from reactive to proactive! My stress level thanks you!!
Client Since: 2015
“Efficiency at its Best”
CaterTrax provides great customer service, user-friendly software, and a great menu and website layout.
Client Since: 2011
“Growing our Business”
Since CaterTrax is super user-friendly, customers being able to easily understand where and how to order has increased our catering frequency and sales. I receive less confusing calls and therefore save time by not having to enter their orders in manually.
Client Since: 2017
“Great Catering Sotware System”
Very user-friendly and I love the reports I am able to generate. It makes my job that much easier. Love, love, LOVE the Quick Hits and the food summary on the side of my screen.
Client Since: 2016
“Professional Training Creates Great First Impression!”
The training provided by Tom Frost allowed us to have two training sessions for our new American Airlines (AA) clients. After Tom provided our initial internal training, I felt confident he would do an awesome job training our new clients so that we didn’t have to schedule someone outside of the AA management team to do it. This was especially helpful since my entire management team was new and was not familiar with CaterTrax. It was nice to have someone do the training who was professional and knew the system so that we could provide a great first impression to all admins and staff at AA.
Client Since: 2018
“Catertrax will make my life easier!!!!”
Before this program we had a spreadsheet that was used by our company that was not a user-friendly way to track all of our catering orders. Now, we have CaterTrax and we never have to follow up with pricing or second guess ourselves if we missed an event.
Client Since: 2018
“Amazing Software!”
CaterTrax has a very structured program and knowledgeable trainers. They have solutions to any situation. As we’re all aware, situations do arise in the foodservice space with daily changes and client requests. Great program and very easy to utilize!! I absolutely recommend it!
