Don't Take Our Word for It
Affectionately referred to as TRAXERS, we are fortunate to have thousands of clients of all sizes and many of which are willing to share their passion for CaterTrax. Take a look at our TRAXER profiles to see what they’re saying about our platform, our team, and the affect our technology has had on their business. And if you would like to hear more, some of our TRAXERS have agreed to answer your questions.
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Passionate about CaterTrax? So are we. That’s why we’d love to work with you to share your CaterTrax story with the world.
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“We Proudly Serve Using CaterTrax!”
CaterTrax provides a fast ordering system, clear invoicing, and it’s easy to handle.
Client Since: 2020
“Great Customer Service Experience”
The CaterTrax Team always provides a great customer service experience!
Client Since: 2020
“CaterTrax is Great!”
When I email the CaterTrax Support Team about anything, they get back to me ASAP and let me know if they can make my requested change or if they already completed my request. I don’t need to keep emailing them, which makes my life simpler.
Client Since: 2017
“:)”
I’ve used CaterTrax at multiple venues, and two different companies. I enjoy the ability to change my offerings, prices, and hide items. I like how the software can plug-in and play. The online wallet is the best feature – real-time billing. 🙂
Client Since: 2007
“Awesome”
CaterTrax provides a great program, customers place their own orders, and payment processing is easy.
Client Since: 2005
“Traceability is Strong”
Traceability is one of the strongest features of CaterTrax. Our customers can rest assured that requested changes have been made, and we do not get surprised at the last minute. In addition, there is a record of when changes were made, by whom, and when.
Client Since: 2007
“Quickest turnaround”
I recently found out that my late fees were not being taxed for my customers. I submitted a support ticket to the CaterTrax team and the turnaround time was within hours. Thank you for solving our issues!
Client Since: 2015
“CaterTrax Support Team is Very Helpful!”
Every time I contact CaterTrax Support staff they are always ready to help. Twice I needed help in creating a client’s Cost Center to add it in the dropdown list. I got the help I needed in a short time and that is impressive to me! Thanks again!
Client Since: 2019
“Building a Better Tomorrow”
CaterTrax is a great platform to build on. The catering at my unit is minimal right now, and I am using CaterTrax to expand catering sales here at Democracy Center.
Client Since: 2019
“Prompt Efficiency”
The response I received from the CaterTrax Supprot Team was prompt and very thorough.
Client Since: 2018
“The CaterTrax Team is Extremely Responsive”
The team over at CaterTrax really impressed me last week. Our team needed an additional drop-down menu to organize our catering menus into two separate options. Marcus worked extremely fast to resolve our issue and came up with a perfect option for our team.
Client Since: 2019
“Easy-to-Use Catering Software”
The TRAX Platform is a very easy system to navigate through and use on a daily basis.
Client Since: 2019
“CaterTrax is Essential!”
CaterTrax is so user-friendly! When the catering portion of our business is heavy, CaterTrax makes our scheduling simple. It saves me a great deal of time every day! When we make changes to our catering menu, the CaterTrax Team is always on top of it and has appropriate changes done in a short period of time.
Client Since: 2017
“Great Support Services!”
Everyone on the CaterTrax Support Team has been super helpful. No matter what crazy question I have or what changes I want to make to our site, they are able to find a solution. They always finish the work promptly and follow up if I haven’t seen the information we talked about.
Client Since: 2018
“Best Customer Support!!”
I constantly have questions that I need to contact the CaterTrax Support Team with. They are always super friendly and extremely helpful. I never have to wait very long on hold and the problem is usually resolved during the first phone call. This technology was introduced to me as I took a new position in a new account. I love it! Especially in comparison to the technology I used in my last job. It helps organize all of our events and makes all of the paperwork extremely easy.
Client Since: 2018
“Awesome Online Ordering Upgrades!”
I always thought our CaterTrax website was really pretty and user-friendly. Now that we’ve upgraded our site to the new online ordering experience, it’s even prettier and more user-friendly. I really appreciate the effort and work put into helping our operation be a success.
Client Since: 2017
“Happy Customer!”
I am loving the new CaterTrax facelift! There’s excitement in color of the graphics, it’s simple to read, and very easy to use!!
Client Since: 2018
“Helps Organize Catering Orders”
Since starting with CaterTrax we have been able to organize the catering orders to better serve our guests. They are broken down for us into categories to better find out what our customers are looking for.
Client Since: 2018
“Quick, Streamlined, Customer-Friendly Ordering”
Before CaterTrax, menus and BEOs were being manually created via Google Docs. Payments were processed through our invoicing system and there really wasn’t a streamlined form for ordering. Now that we have CaterTrax, my clients can peruse the menu and order on their own with just a few clicks! Sometimes I need to create a special menu item for a client who cannot find what they’re looking for on the regular menu. Thankfully – the ‘hidden menu’ is there for me to add these special items but no one else can see them since they are exclusive for only one or a few guests.
Client Since: 2018
“CaterTrax To The Rescue”
No matter what the problem is, CaterTrax gets the job done in a timely manner. What a great team of workers!! Thanks for making the site both user and customer-friendly!
Client Since: 2013
“Great Customer Service”
The CaterTrax team is a joy to work with. They’re responsive, quick and helpful. The TRAX Platform is intuitive and easy to use.
Client Since: 2018
“Love the Data Provided from CaterTrax”
CaterTrax gives me a platform to review order history and I can bounce around to see future events. Great for planning!
Client Since: 2016
“GREAT Support and Implementation”
I must say that the CaterTrax Site Launch Team was a SUPER group to work with. They were very knowledgeable and answered all of our questions on the spot. They also gave us some great operating tips to use that have made our jobs so much easier!
Client Since: 2018
“Impressed with Support Services”
It is a very user-friendly software and the support services are great. CaterTrax is a great system!
Client Since: 2018
“Efficient and Friendly Team”
My company has been using CaterTrax for catering for about a year now, but I am a newer team member who is just now starting to learn the ropes of the system. We are currently adding a Take Home Meal Kit option and my experience with every CaterTrax team member (Site Launch, Menu, Education) has been incredibly positive. Every single interaction has been efficient, effective, and on track. Most companies have a few all-stars who get the job done, but every single person I have spoken with has been one of these – making my “newbie” experience much more pleasant.
Client Since: 2018
“Innovative Technology!”
I started working with this software about a year ago now and it is awesome! It not only makes it easier for me, but for the client as well when they place their orders. I would definitely recommend this software to any of my colleagues.
Client Since: 2017
“Quick Turnaround for Launch!”
We were on a tight deadline and CaterTrax’s site launch services had us up and running quickly! They were very thorough and complete with the work.
Client Since: 2018
“Smooth and Easy”
This was my first time contacting IT support and it was smooth and easy. That was great because it meant I had more time to focus on other tasks.
Client Since: 2016
“Passionate Customer Service”
I have ten locations in my district and Lauren DeFrees has assisted with three of my recent site launches. Two years ago was my first site launch in my current position and I cannot praise her enough for her amazing support and for walking me through the process or answering any random questions or concerns that I had. I have even received a call from Lauren while I was traveling and she took care of the situation for me because I was unable to pull over and get the information that she needed. She is absolutely wonderful and I look forward to future site launches with her.
Client Since: 2015
“The BEST Catering Online Ordering System”
I love CaterTrax! It’s very easy to use and order from. I love the live order feature. It gives our customers all the tools they need to enter their own catering orders. I also love the deadline feature and the blocking off certain days.
