I really enjoy the feasibility to work on CaterTrax anywhere. It’s convenient on your cell phone, laptop or office computer. Also, the customer service is top notch. Anytime we have a concern or need to make any adjustment I get an immediate response when we put a ticket in through support.

I’ve been working in this industry for almost ten years, and have had the privilege to do it at four universities – three that used CaterTrax, one that did not. The difference in event performance from start to finish at the school that did not have CaterTrax cannot be described or quantified in any sort of way. Every aspect of the event planning phase is difficult -from clients browsing the menu, to making menu adjustments, to my staff finding the event sheets reader-friendly. Not having to worry about if a menu submission will update in time, or if my kitchen and front of house staff understand the sheets that I have produced, allows me to focus my time dealing with clients directly and focusing my attention elsewhere. In the event industry, there are usually about one thousand things that can go wrong at any given moment, and it is very reassuring to know that anything that has to do with the TRAX Platform and dealing with CaterTrax will never be one of them.

I love how receptive the customer support team is at CaterTrax. No matter how big or small my request is, they always contact me immediately to let me know it is being worked on. Most turn around times have been within a day, which is amazing and makes me feel like an important client.

We spend so much time taking orders by phone. The challenge is that there are often customers in the shop who need immediate service. Having an online ordering website removes some of that stress since customers can access our CaterTrax site anytime, when the shop is not busy.

CaterTrax Support Service has always been a great help to me. They have tried to work to resolve any issue I or my customers have had. They are timely, thorough, and precise with what they do. They don’t just fix my problems, they go further to help me understand CaterTrax better. 

CaterTrax is easy to use and you can check out what is happening the next day, without being at your office desk which is great for managers on the go.

I am amazed at how much time I save in planning recurring events such as monthly staff meetings, Commencement, Admissions Open Houses, etc. All of the details from these previously catered events are easily accessible to myself and our customers. This tremendously reduces the amount of client meetings, phone calls, emails, and “paper files” when planning future events.

Each season we update our menus and the CaterTrax support team is always right on top of getting those changes made, making sure we are happy with the outcome. This year we transitioned to the new skin and are really happy with the way it looks and the ease of use. The team has been a great help in making sure all the changes and modifications were done to our specifications and are always efficient in getting our requests fulfilled. You are a great team to work with!

I have set up 8 sites, 7 in the last year alone, and the support I’ve received has been tremendous!

I just started working with CaterTrax and the classes really helped me out with learning the basics of the TRAX Platform.

CaterTrax order tracking has made my job easier and more efficient. In a busy office, knowing who did what, and when, makes it so efficient.

The CaterTrax software is simple and user friendly. Our clients love that they can place their own orders and it’s simple for the catering team to keep track of all our invoices.

I appreciate the very quick responses I receive from the CaterTrax team when I have questions and concerns regarding our CaterTrax system.

I’ve been using CaterTrax since 2007 and I couldn’t imagine our operation without this beneficial software!

Getting started with CaterTrax was one of the simplest and most straightforward installations of my career. The team was wonderful, easy to contact, and all training and processes were to the point and easy to understand.

CaterTrax gives me prompt and helpful feedback!

I am excited to work with CaterTrax to get us up to speed through their training program.

When we first started with CaterTrax it was difficult for our clients to get started with ordering. With instructions from CaterTrax, the ordering became a network of communication for special orders and food requests for our client. It increased sales for us and provided an experience for our client that was both easy and personal. It became personal because it created conversations in person which made ordering even easier.

CaterTrax makes tracking orders and events easy and streamlines FOH and BOH communication. It also reduces the use of so much paper. Every manager has a CaterTrax login, and can easily access orders to see any updates.

Requests are handled quickly and accurately, regardless of whether the problem is called in or submitted through a support ticket. Very knowledgeable support staff!

CaterTrax has been a wonderful experience from the first day, over 10 years ago. I am now at my third University and all have used CaterTrax. Making the changes needed through all my moves has been a cinch! The Support Team made each move flawless and seamless every time.

We recently changed a great many things about our catering, including our director, and one of the big changes was the menu. We had to change a few things again after the minimum wage went up, and everyone was super supportive and helpful in getting our catering to where we needed it to be.

Fantastic Support Team! Whenever I have an issue that I cannot resolve; I fill out a support ticket and within minutes I have someone taking care of my issue. Being in the service industry for over 36 years, it is very refreshing to see the commitment and dedication that the CaterTrax team has for their clients! Thank you for all your insight and knowledge, keep up the great job!

CaterTrax has helped us grow our catering to over one million dollars a year!