Don't Take Our Word for It
Affectionately referred to as TRAXERS, we are fortunate to have thousands of clients of all sizes and many of which are willing to share their passion for CaterTrax. Take a look at our TRAXER profiles to see what they’re saying about our platform, our team, and the affect our technology has had on their business. And if you would like to hear more, some of our TRAXERS have agreed to answer your questions.
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Passionate about CaterTrax? So are we. That’s why we’d love to work with you to share your CaterTrax story with the world.
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“Site Launch Revelations”
We are moving from an archaic spreadsheet system to managing our college catering business with CaterTrax. I can’t wait to be steaming ahead, without the redundancies and time-wasters and coulda/woulda/shoulda’s that always came with the old way of doing things. The site launch has been a revelation for us, full of aha moments within our operation. We used to walk across campus just to swipe a credit card. We would keep detailed notes on events which always repeat annually, but then when it came time to retrieve them, we could not seem to be able to locate them when the time came. And the last minute add-on events, we had no controls to prevent them. To think that all these issues go away with the site launch! It has been a real pleasure working with Todd and Sue all along the way, every step a revelation.
Client Since: 2017
“Fast Trax to Support”
The Support Team is amazing! They respond back within minutes and fix any problems very quickly. They get our new menus up and running very quickly…I love it!!!
Client Since: 2014
“CaterTrax Makes Catering Easy”
CaterTrax is a great platform in which we can consolidate all our information in one place and update orders in real time. It also easily tracks all the information and allows for easy data analysis. For example, I was asked to find out our annual alcohol sales. With a few clicks, I had a report with that information. Doing this manually would have been tedious and taken much time. Support Services is always prompt and effective making menu updates quick and easy.
Client Since: 2016
“Great Software and User Friendly”
Having this software is really good with a catering business. Sometimes with so much going on, us caterers don’t have much time to meet the client. But with this software, we can simply send them the link to our CaterTrax site and they will be able to order online. It’s customer-friendly and easy to navigate.
Client Since: 2013
Client Since: 2017
“Dedicated to Excellence”
Molly is the BEST! We love working with her and the team at CaterTrax. Anytime we have the slightest issue, she is right on the ball!
Client Since: 2008
“Happy with Menu Choices”
Having just started using CaterTrax, I am very happy with the menu and choices that CaterTrax gives my customers. I also think that the new look is very nice.
Client Since: 2017
“Ease of Booking Events”
I really enjoy the feasibility to work on CaterTrax anywhere. It’s convenient on your cell phone, laptop or office computer. Also, the customer service is top notch. Anytime we have a concern or need to make any adjustment I get an immediate response when we put a ticket in through support.
Client Since: 2015
“Impressive Training”
Bryan delivered excellent training. Looking forward to the new software package and all the bells and whistles….It has everything in a catering software package you would want and more – lots of reports and very user-friendly for the client. I give CaterTrax an A+!
Client Since: 2017
“Events: The real magic happens behind the scenes.”
I’ve been working in this industry for almost ten years, and have had the privilege to do it at four universities – three that used CaterTrax, one that did not. The difference in event performance from start to finish at the school that did not have CaterTrax cannot be described or quantified in any sort of way. Every aspect of the event planning phase is difficult -from clients browsing the menu, to making menu adjustments, to my staff finding the event sheets reader-friendly. Not having to worry about if a menu submission will update in time, or if my kitchen and front of house staff understand the sheets that I have produced, allows me to focus my time dealing with clients directly and focusing my attention elsewhere. In the event industry, there are usually about one thousand things that can go wrong at any given moment, and it is very reassuring to know that anything that has to do with the TRAX Platform and dealing with CaterTrax will never be one of them.
Client Since: 2008
“Customer Service – Above and Beyond!”
I love how receptive the customer support team is at CaterTrax. No matter how big or small my request is, they always contact me immediately to let me know it is being worked on. Most turn around times have been within a day, which is amazing and makes me feel like an important client.
Client Since: 2008
“A Power House of Support”
In all of my years of using the TRAX Platform, I have never had any issues receiving support. From creating reports, to site concerns, to learning how to use the site … I have never had any issues getting anyone on the phone and quickly resolving the issues. Many thanks to the CaterTrax Support Team!
Client Since: 2011
“Efficient and Courteous Customer Service”
Whenever I have something which needs to be addressed, I receive a quick and courteous response and the action is completed within 24 hours.
Client Since: 2016
“Stress Reducer”
We spend so much time taking orders by phone. The challenge is that there are often customers in the shop who need immediate service. Having an online ordering website removes some of that stress since customers can access our CaterTrax site anytime, when the shop is not busy.
Client Since: 2014
“Happy with Support Services”
Very happy with the CaterTrax Support Team on all issues we have called about.
Client Since: 2012
“Awesome Support Service”
CaterTrax Support Service has always been a great help to me. They have tried to work to resolve any issue I or my customers have had. They are timely, thorough, and precise with what they do. They don’t just fix my problems, they go further to help me understand CaterTrax better.
Client Since: 2010
“CaterTrax Is Great For Managers On The Go”
CaterTrax is easy to use and you can check out what is happening the next day, without being at your office desk which is great for managers on the go.
Client Since: 2014
“Great Historical Data”
I am amazed at how much time I save in planning recurring events such as monthly staff meetings, Commencement, Admissions Open Houses, etc. All of the details from these previously catered events are easily accessible to myself and our customers. This tremendously reduces the amount of client meetings, phone calls, emails, and “paper files” when planning future events.
Client Since: 2016
“It’s a win with the CaterTrax team!”
Each season we update our menus and the CaterTrax support team is always right on top of getting those changes made, making sure we are happy with the outcome. This year we transitioned to the new skin and are really happy with the way it looks and the ease of use. The team has been a great help in making sure all the changes and modifications were done to our specifications and are always efficient in getting our requests fulfilled. You are a great team to work with!
Client Since: 2012
“Great Support”
I have set up 8 sites, 7 in the last year alone, and the support I’ve received has been tremendous!
Client Since: 2011
“CaterTrax Makes Dreams Happen”
This site enables me to track every catering order and keep track of my schedule! I couldn’t do my job without it!
Client Since: 2016
“Training, Training, Training!”
I just started working with CaterTrax and the classes really helped me out with learning the basics of the TRAX Platform.
Client Since: 2016
“CaterTrax Order Tracking is Great!”
CaterTrax order tracking has made my job easier and more efficient. In a busy office, knowing who did what, and when, makes it so efficient.
Client Since: 2015
“Simple and efficient”
The CaterTrax software is simple and user friendly. Our clients love that they can place their own orders and it’s simple for the catering team to keep track of all our invoices.
Client Since: 2015
“Excellent Support”
I appreciate the very quick responses I receive from the CaterTrax team when I have questions and concerns regarding our CaterTrax system.
Client Since: 2016
“Can’t operate without CaterTrax!”
I’ve been using CaterTrax since 2007 and I couldn’t imagine our operation without this beneficial software!
Client Since: 2007
“Don’t wait, do it NOW!”
Getting started with CaterTrax was one of the simplest and most straightforward installations of my career. The team was wonderful, easy to contact, and all training and processes were to the point and easy to understand.
Client Since: 2016
“Prompt feedback”
CaterTrax gives me prompt and helpful feedback!
Client Since: 2008
“Looking forward to more training!”
I am excited to work with CaterTrax to get us up to speed through their training program.
Client Since: 2016
“Getting personal with our clients”
When we first started with CaterTrax it was difficult for our clients to get started with ordering. With instructions from CaterTrax, the ordering became a network of communication for special orders and food requests for our client. It increased sales for us and provided an experience for our client that was both easy and personal. It became personal because it created conversations in person which made ordering even easier.
