Colleges and Universities

The CaterTrax Support Team is always there when needed. Ready and willing to help in adding and deleting users, adding customized reports as needed. And willing to help provide a little training and insight when I have problems.

I cannot help but be amazed at how fast and accommodating the CaterTrax Help Desk is to work with. In a day of poor customer service, CaterTrax shines brightly.

The CaterTrax Support Team has been great at handling all the requests we throw their way. We appreciate the immediate responses and continuous help they have given us this past semester. Ordering online has provided our clients with a chance to do things at their pace and an opportunity to have all their orders in one place.

I had heard of CaterTrax and knew of other accounts within our company that were using CaterTrax’s software. At first, I was apprehensive to use CaterTrax in my account. But, learning videos along with their online support were fantastic. Once I started to use CaterTrax on a daily basis, everything fell into place.

CaterTrax’s software has made catering management easy and removed inconsistencies of our old system. We have improved processing, billing, daily invoice changes, and execution.

I love that I can edit orders quickly and easily and notify our kitchen and customers immediately about last-minute changes. And having online ordering available to our customers? This helps free up time for me to make sure our customers are happy and getting exactly what they need!

My computer was sent to corporate and came back completely empty. The CaterTrax Support Team walked me through how to reload CaterTrax onto my desktop. The service representative even walked me through how to save the link as a head on my home page.

There are a lot of positives to the system. It allows me to duplicate events and make my own custom menus!

I always receive amazing quick responses from the CaterTrax Support Team.

We are happy CaterTrax helped us eliminate the amount of paper that was being used on campus. It has been a big change for us here.

I’m very impressed with how simple it is to navigate our CaterTrax site and place orders.

Our CaterTrax site is very user-friendly. It cuts down the need to have to guess on pricing. Clients like the approval and change process.

CaterTrax is so easy for our clients to use to place orders. We generate a great deal of orders for our small college and the platform is easy to use.

Since using CaterTrax and its online functionality, my catering revenue has increased by 15%. Clients like the ability to order online and process payments through the platform. Our staff likes the functionality of CaterTrax and I like the ability to easily gather data for financial reports and customer data.

My first support encounter with CaterTrax was a pleasant one. I was concerned as to why my username was not working properly after just receiving my credentials to use the administrative site. A ticket was provided to resolve the issue, however, I took it a step further and called the 800 number. The technician was very nice and calm. She was very eager to resolve any of my technical difficulties so that I could get back to my daily tasks. That within itself resonated with me. She also offered to wait on the line to make sure that her support was effective so that I would not have to call back. I left the conversation with a smile and with confidence that I would be able to accomplish much with this incredible software accessible to me.

We have just introduced CaterTrax to our operations. The initial setup, the education and training on using the software, and the follow up to my questions have all been perfect. I am humming along really well and saving tons of time with CaterTrax vs our old software.

We went from manually filling out physical order forms to a completely website-based business which has helped us streamline, organize, and become more efficient and successful overall.

It is so easy to add custom menu items! Open the support ticket, attach your file and send.

After several decades of experience within the hospitality business, my experience with CaterTrax has been fantastic. From the availability for clients to the ease of creating and managing event orders, the entire platform has been instrumental in our account’s day-to-day operations.

I like the ease of updating our menu annually for the new school year.

The CaterTrax Support Team is always there, timely, and effective.

Out of all my years in the catering industry, my initial introduction to CaterTrax was when I came to work at the university. I can’t believe I have been without it for so long. It is a life saver. I’m learning new and exciting ways to use it DAILY. Kudos to those who created it.

Every time I contact CaterTrax Customer Support, they are fast and efficient with responding. And, they explain the resolve of the issue step by step.

CaterTrax Support provides the best service I have had from a site. Quick and efficient responses every time. This is my 2nd time setting up a site for a transition of services and it has been so smooth. I really appreciate all the support from CaterTrax Support Services.

Upon gaining access to CaterTrax, I realized that I wasn’t receiving email notifications. I reached out to the Support Team and within minutes they responded and fixed my issue. The CaterTrax Customer Support Team was very effective in providing quick and detail-oriented service.

The CaterTrax Site Launch Team and Training Team are out of this world and top notch.