Don't Take Our Word for It
Affectionately referred to as TRAXERS, we are fortunate to have thousands of clients of all sizes and many of which are willing to share their passion for CaterTrax. Take a look at our TRAXER profiles to see what they’re saying about our platform, our team, and the affect our technology has had on their business. And if you would like to hear more, some of our TRAXERS have agreed to answer your questions.
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Passionate about CaterTrax? So are we. That’s why we’d love to work with you to share your CaterTrax story with the world.
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“CaterTrax Support Team is Great!”
CaterTrax has a fast response time for all customer service tickets I have submitted. They attend to them in a timely manner and work me through each situation. Reports are easy to generate, too. The CaterTrax team is happy to work with you to re-create additional reports when needed.
Client Since: 2015
“CaterTrax is the BOMB!!!”
I just started using CaterTrax in October 2018. Not only is it very user-friendly and easy to navigate but when I have contacted the CaterTrax Support Team, my requests have always been handled promptly and efficiently. CaterTrax definitely makes my job easier!
Client Since: 2018
“Great Service!”
The group that worked with us to get our site live was great! No issues and the site was live on the date promised. Thank you!!
Client Since: 2018
“CaterTrax Software Support”
CaterTrax provides plenty of opportunities and training to learn the software and get additional support service.
Client Since: 2017
“Excellent Platform”
The TRAX Platform is very useful. I can check my orders in an easy form and access the system anytime and anywhere.
Client Since: 2018
“CaterTrax has the BEST Support Team!”
I had used CaterTrax in a previous position at another university and was very pleased with the ease of use. When I took another position at a larger university, I knew I needed to implement an ordering system. As I was building the catering department at the new university, I knew the exact system to use – CaterTrax! The system I used previously was all set up when I arrived but when I took the new position I got the opportunity to work with the amazing CaterTrax Support Team to build my menus and let me tell you, it was amazing! Everyone I have worked with has been so incredibly helpful and informative! Thank you, CaterTrax Team, for always being there for me and my department!
Client Since: 2018
“Saving Grace”
We were using an Excel spreadsheet for invoices and we were having trouble keeping up with the invoices and being able to look at the events at a glance. I have always worked with CaterTrax with my previous employment and was completely lost without it.
Client Since: 2018
“Easy, Fast, and Accurate”
I do all the billing for our Dining Hospitality Department. I find the billing to be so much easier now that we use CaterTrax and each person can look into their wallet and see their billing. Before CaterTrax, I was doing individual bills for each event but now each person can view their billing. They put their information in and all I do now is send the final invoice over to Finance for them to journal entry the event. I started with CaterTrax from the beginning so I know how to create an event and then bill it out. The reports are great! I can print out reports and prepare them on a daily, weekly, or monthly basis. It’s easy to see how much each department spends and the account numbers that were charged. When I have an issue I create my questions, send them to the CaterTrax Support Team, and a response is given to me almost immediately. I love it!
Client Since: 2018
“Great Support Team at CaterTrax”
We just set up our CaterTrax website and your team was absolutely amazing with helping us set it up, making changes to our site, and training our staff. Thank you for that!
Client Since: 2018
“Easily Learned Platform with Communication Built In”
Coming into Union College as the Catering Coordinator, I had a lot to learn. We do thousands of events every year. If it weren’t for the ease-of-use with the CaterTrax system, I would have found myself very overwhelmed. We are able to work as a team and stay connected with this system. Communication is key and this system makes that easy. When required, we are easily able to complete changes ourselves and if not, the CaterTrax Support Team completes them for us right away. CaterTrax has changed the way we do business and we are very happy with their software, the TRAX Platform.
Client Since: 2018
“Limestone and Catertrax: An Exciting Beginning”
Lauren DeFrees was extremely helpful in assisting our campus in setting up CaterTrax. She promptly answered all emails and questions we had. Tom Frost followed through with our training and was very patient/informative with all the questions we asked. As we began to roll out our site, we were able to confidently answer our clients questions with ease and demonstrate all the exciting features CaterTrax has to offer our campus. CaterTrax is a wonderful addition to our small campus! It is already helping to grow our catering revenue.
Client Since: 2018
“Simple to Use!”
My experience with CaterTrax has been very good. I love how easy the software is to use and being able to pull past orders and customers’ information is really nice. Being in a university we tend to use the same customers, so not having to reenter their information makes it so much easier and it saves a lot of time. Also, if I ever have an issue the support line is always there to help and they are able to solve issues quickly.
Client Since: 2011
“I Love How User-Friendly The TRAX Platform Is!”
I love how many options there are in regards to the menu and the ease of placing and managing orders.
Client Since: 2016
“Wonderful Customer Service”
I’ve always received prompt, friendly, and informative help from the CaterTrax support staff. Thank you!
Client Since: 2017
“CaterTrax is User-Friendly for Both Staff and Clientele”
The TRAX Platform and the CaterTrax team have helped our Higher Education Catering Business grow. The CaterTrax website for our business has helped to boost sales by making ordering for our clients more accessible. With the simplicity of the website itself, we find that clients are more comfortable placing their own orders. The CaterTrax Menu Team is quick to respond to tickets and the customer service is some of the best around. Any time an issue arises, a solution is made available quickly and the issues are almost always rectified the same day the ticket is made.
Client Since: 2008
“No Time Wasted”
The CaterTrax Support Team is always so quick to reply and help. Usually when I have a question or a request, I hear back almost immediately.
Client Since: 2018
“Great for College Use”
The TRAX Platform works great for my college foodservice operation.
Client Since: 2016
“Simply The Best”
CaterTrax’s software, the TRAX Platform, has been amazing in helping me keep track of all my events from the basic details of when an event takes place, to the payment details. It is great in tracking any edits that are made to an order, especially if there are multiple administrators taking orders. CaterTrax is wonderful in helping our culinary team keep track of the daily production; especially when we have tons of events taking place during the course of a single day or week. I would highly recommend this software!
Client Since: 2014
“Prompt and Polite Customer Service!”
The support staff is always quick to respond. This is very much appreciated when our industry is time-sensitive, fast-paced, and ever-changing. It’s nice to have prompt customer service, when we are trying to achieve the same.
Client Since: 2011
“Support is Superb”
I get a quick turnaround on questions that I have which is very important – CaterTrax support is great!
Client Since: 2014
“Easy and Readable Orders”
When I first became a server and we were transitioning to CaterTrax, orders started to look cleaner and had more areas to give extra notes and explanations. Now as a manager, I love the advantages CaterTrax has to offer in regards to menu planning and pricing. It is easy to make changes and keep the company up to date.
Client Since: 2016
“Helping Us Stay Organized”
CaterTrax helps us stay organized. We take a lot of catering orders so having the proper technology to keep us organized is very important. I also like how my customers can view the menus online and put in their own orders.
Client Since: 2017
“Great Way to Manage Our Catering Business”
Helps us manage our catering business with updated BEO’s and the ability to communicate changes efficiently with our clients.
Client Since: 2018
“Billing Takes a Fraction of the Time with CaterTrax”
I love that when we have an order I can put it all in and it calculates the total for me. It reduces the time that I have to spend each week on the billing process.
Client Since: 2018
“Customization is Key”
The ability to customize every part of my invoices for clients is so helpful!
Client Since: 2017
“Great Adaptability for Thriving Business!”
We have had a lot of transition within our business and being able to mold and adapt to the needs of our particular campus has been a great relief. The team at CaterTrax really strives to give us all that we need and more!
Client Since: 2010
Client Since: 2018
“CaterTrax Has Been Very Beneficial to Our Department”
We rolled out the CaterTrax program here in 2016 and I think it’s awesome. I have access to all my records on catering in one location. The switch of seasonal menus are great. The support team is always there to help immediately. The format of the invoices are easy for our clients to read. Thank you!
Client Since: 2016
“Organization is Key”
Our ability to be organized in our business has continued to improved since implementing the TRAX Platform.
Client Since: 2012
“Love the Menu Set-Up”
The set-up of the online ordering menu is great!
