Don't Take Our Word for It
Affectionately referred to as TRAXERS, we are fortunate to have thousands of clients of all sizes and many of which are willing to share their passion for CaterTrax. Take a look at our TRAXER profiles to see what they’re saying about our platform, our team, and the affect our technology has had on their business. And if you would like to hear more, some of our TRAXERS have agreed to answer your questions.
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Passionate about CaterTrax? So are we. That’s why we’d love to work with you to share your CaterTrax story with the world.
Amplify Your VoiceFilter by Industry:
“Simple to Use!”
My experience with CaterTrax has been very good. I love how easy the software is to use and being able to pull past orders and customers’ information is really nice. Being in a university we tend to use the same customers, so not having to reenter their information makes it so much easier and it saves a lot of time. Also, if I ever have an issue the support line is always there to help and they are able to solve issues quickly.
Client Since: 2011
“I Love How User-Friendly The TRAX Platform Is!”
I love how many options there are in regards to the menu and the ease of placing and managing orders.
Client Since: 2016
“Quick Turnaround for Launch!”
We were on a tight deadline and CaterTrax’s site launch services had us up and running quickly! They were very thorough and complete with the work.
Client Since: 2018
“Helpful and Supportive”
CaterTrax has been amazing so far and setting up our site has been so easy. The staff has been incredibly helpful and made the process so smooth and easy to complete. It is so nice to know I can reach out with questions, concerns, or problems and have them resolved quickly.
Client Since: 2018
“Wonderful Customer Service”
I’ve always received prompt, friendly, and informative help from the CaterTrax support staff. Thank you!
Client Since: 2017
“Smooth and Easy”
This was my first time contacting IT support and it was smooth and easy. That was great because it meant I had more time to focus on other tasks.
Client Since: 2016
“CaterTrax is User-Friendly for Both Staff and Clientele”
The TRAX Platform and the CaterTrax team have helped our Higher Education Catering Business grow. The CaterTrax website for our business has helped to boost sales by making ordering for our clients more accessible. With the simplicity of the website itself, we find that clients are more comfortable placing their own orders. The CaterTrax Menu Team is quick to respond to tickets and the customer service is some of the best around. Any time an issue arises, a solution is made available quickly and the issues are almost always rectified the same day the ticket is made.
Client Since: 2008
“Passionate Customer Service”
I have ten locations in my district and Lauren DeFrees has assisted with three of my recent site launches. Two years ago was my first site launch in my current position and I cannot praise her enough for her amazing support and for walking me through the process or answering any random questions or concerns that I had. I have even received a call from Lauren while I was traveling and she took care of the situation for me because I was unable to pull over and get the information that she needed. She is absolutely wonderful and I look forward to future site launches with her.
Client Since: 2015
“It’s Time to Cook”
We are excited to have a platform that will make it easy for our guests to book catering orders. This is a new service in this building and we look forward to utilizing the booking site to show off our talents.
Client Since: 2018
“No Time Wasted”
The CaterTrax Support Team is always so quick to reply and help. Usually when I have a question or a request, I hear back almost immediately.
Client Since: 2018
“Amazing Customer Service”
This has been my first year using CaterTrax and I was blown away by how helpful and courteous the support staff has been with helping me throughout the year with any and all questions that I have had (which has been quite a few.) They always made sure I understood and helped with furthering my abilities to provide customer service to our clients.
Client Since: 2017
“Great for College Use”
The TRAX Platform works great for my college foodservice operation.
Client Since: 2016
“Simply The Best”
CaterTrax’s software, the TRAX Platform, has been amazing in helping me keep track of all my events from the basic details of when an event takes place, to the payment details. It is great in tracking any edits that are made to an order, especially if there are multiple administrators taking orders. CaterTrax is wonderful in helping our culinary team keep track of the daily production; especially when we have tons of events taking place during the course of a single day or week. I would highly recommend this software!
Client Since: 2014
“Prompt and Polite Customer Service!”
The support staff is always quick to respond. This is very much appreciated when our industry is time-sensitive, fast-paced, and ever-changing. It’s nice to have prompt customer service, when we are trying to achieve the same.
Client Since: 2011
“Great, Efficient Customer Service”
Whenever I call for assistance, CaterTrax Technical Support is always helpful.
Client Since: 2018
“Support is Superb”
I get a quick turnaround on questions that I have which is very important – CaterTrax support is great!
Client Since: 2014
“Easy and Readable Orders”
When I first became a server and we were transitioning to CaterTrax, orders started to look cleaner and had more areas to give extra notes and explanations. Now as a manager, I love the advantages CaterTrax has to offer in regards to menu planning and pricing. It is easy to make changes and keep the company up to date.
Client Since: 2016
“The BEST Catering Online Ordering System”
I love CaterTrax! It’s very easy to use and order from. I love the live order feature. It gives our customers all the tools they need to enter their own catering orders. I also love the deadline feature and the blocking off certain days.
Client Since: 2008
“Awesome!!”
I do the bookings and the catering requests. Very simple system to use. Makes my job easier to do.
Client Since: 2013
“Helping Us Stay Organized”
CaterTrax helps us stay organized. We take a lot of catering orders so having the proper technology to keep us organized is very important. I also like how my customers can view the menus online and put in their own orders.
Client Since: 2017
“Helps Save Staff Time”
This software has taken a great deal of work off of individuals helping them do the actual catering part of their job.
Client Since: 2015
“Reliable and Robust”
I’ve used CaterTrax in four locations, with two different employers, and have been involved in launching, maintaining, and growing the system. It’s a solid system with reliable and robust reporting and customer support. As features improve and new features are introduced, I’m excited to continue to use CaterTrax.
Client Since: 2013
“Simple Management of Multiple Sites”
CaterTrax allows us to pull all locations together on one site to minimize the amount of work necessary and assure our sites are uniform.
Client Since: 2007
“Time Efficiency”
This service is really time efficient for an administrator. The online ordering and reports can be printed off by date and times. It is amazing.
Client Since: 2018
“Great Way to Manage Our Catering Business”
Helps us manage our catering business with updated BEO’s and the ability to communicate changes efficiently with our clients.
Client Since: 2018
“Billing Takes a Fraction of the Time with CaterTrax”
I love that when we have an order I can put it all in and it calculates the total for me. It reduces the time that I have to spend each week on the billing process.
Client Since: 2018
“CaterTrax Helps Me Stay Organized”
It’s a great place to keep all of my orders organized and it ensures the customer gets exactly what they’re looking for.
Client Since: 2018
“Great Job, CaterTrax!”
I have used CaterTrax for years during my time with my company (since 2012) but it could be longer! Over the years I have seen many improvements and it has been a useful tool in our business. I can’t imagine using another platform to run our business.
Client Since: 2012
“User-Friendly Software, Great for Business”
Before we had CaterTrax, we had a mixture of menus and request forms. We missed a catering event once due to misunderstood messages, and it has not happened since implementation. The menus are standardized. The pricing is clear. The delivery directions are specific.
Client Since: 2017
“Customization is Key”
The ability to customize every part of my invoices for clients is so helpful!
