Don't Take Our Word for It
Affectionately referred to as TRAXERS, we are fortunate to have thousands of clients of all sizes and many of which are willing to share their passion for CaterTrax. Take a look at our TRAXER profiles to see what they’re saying about our platform, our team, and the affect our technology has had on their business. And if you would like to hear more, some of our TRAXERS have agreed to answer your questions.
Be a CaterTrax Ambassador
Passionate about CaterTrax? So are we. That’s why we’d love to work with you to share your CaterTrax story with the world.
Amplify Your VoiceFilter by Industry:
“Functionality That Works”
Since using CaterTrax and its online functionality, my catering revenue has increased by 15%. Clients like the ability to order online and process payments through the platform. Our staff likes the functionality of CaterTrax and I like the ability to easily gather data for financial reports and customer data.
Client Since: 2008
“Good CaterTrax Site”
Great website and great for billing and inputting menus.
Client Since: 2015
“Traceability is Strong”
Traceability is one of the strongest features of CaterTrax. Our customers can rest assured that requested changes have been made, and we do not get surprised at the last minute. In addition, there is a record of when changes were made, by whom, and when.
Client Since: 2007
“Quickest turnaround”
I recently found out that my late fees were not being taxed for my customers. I submitted a support ticket to the CaterTrax team and the turnaround time was within hours. Thank you for solving our issues!
Client Since: 2015
“CaterTrax Support Team is Very Helpful!”
Every time I contact CaterTrax Support staff they are always ready to help. Twice I needed help in creating a client’s Cost Center to add it in the dropdown list. I got the help I needed in a short time and that is impressive to me! Thanks again!
Client Since: 2019
“Fast and Efficient Technical Support”
My first support encounter with CaterTrax was a pleasant one. I was concerned as to why my username was not working properly after just receiving my credentials to use the administrative site. A ticket was provided to resolve the issue, however, I took it a step further and called the 800 number. The technician was very nice and calm. She was very eager to resolve any of my technical difficulties so that I could get back to my daily tasks. That within itself resonated with me. She also offered to wait on the line to make sure that her support was effective so that I would not have to call back. I left the conversation with a smile and with confidence that I would be able to accomplish much with this incredible software accessible to me.
Client Since: 2019
“Friendly, Efficient, and a Time Saver!”
We have just introduced CaterTrax to our operations. The initial setup, the education and training on using the software, and the follow up to my questions have all been perfect. I am humming along really well and saving tons of time with CaterTrax vs our old software.
Client Since: 2019
“Using CaterTrax Makes My Job Easier”
The CaterTrax team was there to help every step of the way when we first implemented our CaterTrax Solutions here at Howard University Hospital. I had no idea had to use the software, but the CaterTrax Support Team was there to answer every question I had. Before using CaterTrax, getting catering requests was chaos – now all our customers have to do is go into the system and place the request themselves. It really make my job so much easier.
Client Since: 2019
“Growing Business”
We went from manually filling out physical order forms to a completely website-based business which has helped us streamline, organize, and become more efficient and successful overall.
Client Since: 2012
“Happy with All CaterTrax Reporting Features”
Using CaterTrax’s software has made my job easier since 2011 when we implemented the program. As the Catering Coordinator, I am now able to manage over 140 orders a week at a glance. Also, with the help of the CaterTrax Support Team, I was able to customize menus and set up financial reports so I could stay on top of budgets. Thank you for a great program.
Client Since: 2011
“Building a Better Tomorrow”
CaterTrax is a great platform to build on. The catering at my unit is minimal right now, and I am using CaterTrax to expand catering sales here at Democracy Center.
Client Since: 2019
“Custom Menu Options Made Simple”
It is so easy to add custom menu items! Open the support ticket, attach your file and send.
Client Since: 2019
“CaterTrax: Next Level Catering Platform”
After several decades of experience within the hospitality business, my experience with CaterTrax has been fantastic. From the availability for clients to the ease of creating and managing event orders, the entire platform has been instrumental in our account’s day-to-day operations.
Client Since: 2015
“Menu Updates Done with Ease”
I like the ease of updating our menu annually for the new school year.
Client Since: 2018
“CaterTrax is a Great Partner”
The CaterTrax Support Team is always there, timely, and effective.
Client Since: 2014
“The CaterTrax Support Team Is My Saving Grace”
The CaterTrax Support Team has been my saving grace with quick fixes that I need to our company site. The support I receive is always fast and meets my expectations. This has made my job easy and most importantly allows me to provide great service to our clients.
Client Since: 2017
“AMAZING!”
Out of all my years in the catering industry, my initial introduction to CaterTrax was when I came to work at the university. I can’t believe I have been without it for so long. It is a life saver. I’m learning new and exciting ways to use it DAILY. Kudos to those who created it.
Client Since: 2019
“AMAZING Customer Support”
Every time I contact CaterTrax Customer Support, they are fast and efficient with responding. And, they explain the resolve of the issue step by step.
Client Since: 2019
“Helpful Support Staff”
The CaterTrax Support Team is always very friendly and helpful.
Client Since: 2019
“Prompt Efficiency”
The response I received from the CaterTrax Supprot Team was prompt and very thorough.
Client Since: 2018
“CaterTrax Support Services Are The Best!”
CaterTrax Support provides the best service I have had from a site. Quick and efficient responses every time. This is my 2nd time setting up a site for a transition of services and it has been so smooth. I really appreciate all the support from CaterTrax Support Services.
Client Since: 2013
“Excellent Customer Service”
I am very impressed with the efficient way that all of my customer service requests have been handled by the CaterTrax Support Team.
Client Since: 2019
“Excellent Customer Support”
Upon gaining access to CaterTrax, I realized that I wasn’t receiving email notifications. I reached out to the Support Team and within minutes they responded and fixed my issue. The CaterTrax Customer Support Team was very effective in providing quick and detail-oriented service.
Client Since: 2019
“Customer Service At It’s Best!”
Working with Troy, my Client Support Specialist, has been such an amazing experience. Troy goes out of his way to ensure my site is running perfectly. He takes his time to educate me on any questions I may have and always gets my support tickets taken care of in a timely manner. Troy is very knowledgeable and provides such great customer service. I appreciate all the work he does.
Client Since: 2019
“The CaterTrax Team is Extremely Responsive”
The team over at CaterTrax really impressed me last week. Our team needed an additional drop-down menu to organize our catering menus into two separate options. Marcus worked extremely fast to resolve our issue and came up with a perfect option for our team.
Client Since: 2019
“Thanks for the Top Notch Support!”
The CaterTrax Site Launch Team and Training Team are out of this world and top notch.
Client Since: 2019
“Easy-to-Use Catering Software”
The TRAX Platform is a very easy system to navigate through and use on a daily basis.
Client Since: 2019
“Hassle-Free Tech Support”
I have recently discovered the “Support” option within our CaterTrax administrative system. I love the accessibility and professionalism associated with such an option. Often in the food industry, daily processes move so quickly that requests of all kinds need to be processed promptly in order to best serve the customer as well as for the sanity of the foodservice worker. With the easy to access “Support” option, there is no sifting through 800 numbers or selecting option after option only to end where I started. There is no need to worry about punctuality with the Support Team at CaterTrax. When submitting a ticket, response time is almost immediate. Tickets don’t remain pending for days on end, and resolutions are met within the same day (if not within the same minute). Each time I’ve had to call for clarification, members of the Support Team have been kind, knowledgeable, and helpful. In particular, I would like to recognize Zeke from the CaterTrax Menu Team. He clearly understood my confusion, was confident in his advice, and was proficient in his field. Thank you, Zeke! I will continue to use this feature and will have very little apprehension when doing so. With the CaterTrax Team, I know I’m in good hands.
Client Since: 2018
“CaterTrax is Essential!”
CaterTrax is so user-friendly! When the catering portion of our business is heavy, CaterTrax makes our scheduling simple. It saves me a great deal of time every day! When we make changes to our catering menu, the CaterTrax Team is always on top of it and has appropriate changes done in a short period of time.
Client Since: 2017
“Great Support Services!”
Everyone on the CaterTrax Support Team has been super helpful. No matter what crazy question I have or what changes I want to make to our site, they are able to find a solution. They always finish the work promptly and follow up if I haven’t seen the information we talked about.
