Don't Take Our Word for It
Affectionately referred to as TRAXERS, we are fortunate to have thousands of clients of all sizes and many of which are willing to share their passion for CaterTrax. Take a look at our TRAXER profiles to see what they’re saying about our platform, our team, and the affect our technology has had on their business. And if you would like to hear more, some of our TRAXERS have agreed to answer your questions.
Be a CaterTrax Ambassador
Passionate about CaterTrax? So are we. That’s why we’d love to work with you to share your CaterTrax story with the world.
Amplify Your VoiceFilter by Industry:
“Looking forward to more training!”
I am excited to work with CaterTrax to get us up to speed through their training program.
Client Since: 2016
“Site Launch Rocks!”
The site launch team was incredible. They were responsive, helpful and supportive throughout the process.
Client Since: 2014
“Getting personal with our clients”
When we first started with CaterTrax it was difficult for our clients to get started with ordering. With instructions from CaterTrax, the ordering became a network of communication for special orders and food requests for our client. It increased sales for us and provided an experience for our client that was both easy and personal. It became personal because it created conversations in person which made ordering even easier.
Client Since: 2015
“Easy technology”
CaterTrax makes tracking orders and events easy and streamlines FOH and BOH communication. It also reduces the use of so much paper. Every manager has a CaterTrax login, and can easily access orders to see any updates.
Client Since: 2015
“CaterTrax offers the best support to be successful.”
CaterTrax has proven to be a phenomenal tool for expanding our catering services to our clients. We and our clients use it on a daily basis. It has accelerated order turn-around and significantly improved accuracy each and every time. The tracking system has been invaluable for peace of mind and vital to employee accountability. We appreciate the survey tools and reports for finding out how our clients feel and how we are doing fiscally. I have been personally impressed with the site maintenance and support that comes with joining CaterTrax. It has been difficult at times for me to communicate the changes and needs of our company, but the support team is diligent with follow-ups and clarification requests that make communication successful and the needs completed. The ongoing support of CaterTrax has been my driving recommendation for CaterTrax to others in our industry. ECI knows food, and CaterTrax knows food ordering systems. I highly recommend CaterTrax based upon technical support, speed of service, ease of reporting, ease of use, and client response – In that order. Thank-you for all CaterTrax has done and continues to do! CaterTrax Rox!
Client Since: 2012
“Outstanding customer support!”
Requests are handled quickly and accurately, regardless of whether the problem is called in or submitted through a support ticket. Very knowledgeable support staff!
Client Since: 2012
“Support Services is the Best!”
CaterTrax has been a wonderful experience from the first day, over 10 years ago. I am now at my third University and all have used CaterTrax. Making the changes needed through all my moves has been a cinch! The Support Team made each move flawless and seamless every time.
Client Since: 2007
“Best Catering Program Ever!”
This is my first full time job and CaterTrax has been a tremendous part of my transition into the professional world. I came into this job with it being a new position and only just starting to use the CaterTrax system. From Day 1 the CaterTrax staff was helpful in answering all of my questions, training, and adjusting the million little things we needed done to be ready for our new launch. To this day the team continues to help me with whatever questions I may have and solves all problems in a timely manner. Even though it was an adjustment for our customer base, using this new system compared to our old one, I think everyone can agree that this system is very well organized, efficient and customer friendly. I am looking forward to continuing to learn even more about what the system has to offer and seeing both my catering company and the CaterTrax website grow.
Client Since: 2015
“Awesome Support”
We recently changed a great many things about our catering, including our director, and one of the big changes was the menu. We had to change a few things again after the minimum wage went up, and everyone was super supportive and helpful in getting our catering to where we needed it to be.
Client Since: 2016
“Catertrax helps to keep our catering business on track”
Every time that I have had an issue, the CaterTrax Support Team has been right on it. They always get back to me in a very timely manner. Great job!
Client Since: 2012
“How easy it is”
I love how easy it is for our clients to order Floor Stock or Catering. It makes things much easier to track.
Client Since: 2015
“Great Service”
The CaterTrax customer support is excellent. I have yet to talk to an agent on the phone but I do not feel the need. Whenever I submit a work order I get constant email updates and the turnaround is swift. I am sure, based on my experience with CaterTrax, if I needed to reach someone by phone I would get the same service.
Client Since: 2016
“Informative, Supportive, Excited”
I was very impressed with the site launch training session. The gentleman running the training was very informative and supportive, and he answered all my questions. The program itself is simple and easy to operate. As a supervisor, I like being able to go into the system to change or update orders. I also like being able to send a confirmation email to the customer.
Client Since: 2016
“Easiest Catering Software Out There!”
I just started using CaterTrax in July and I find it so easy to maneuver. I have used other catering software in the past and I find this software the easiest of all the competitors out there. You can change, add, delete with ease. Any time I have an issue, the support team is very quick to respond and remedy my issue.
Client Since: 2016
“Super Fantastic Customer Service”
Fantastic Support Team! Whenever I have an issue that I cannot resolve; I fill out a support ticket and within minutes I have someone taking care of my issue. Being in the service industry for over 36 years, it is very refreshing to see the commitment and dedication that the CaterTrax team has for their clients! Thank you for all your insight and knowledge, keep up the great job!
Client Since: 2016
“User-friendly platform with knowledgeable and available support team”
I enjoy using the CaterTrax site. I find it to be very user-friendly and straight forward. Any time I have a question or issue, the support team is easy to contact.
Client Since: 2013
“Impressed!”
I have always gotten quick and pleasant responses from the CaterTrax Support Team.
Client Since: 2015
“Growth!”
CaterTrax has helped us grow our catering to over one million dollars a year!
Client Since: 2013
“Instant Gratification”
I am very pleased with my customers being able to input their own menus. I also really like that I can tweak the menus for them while talking to them on the phone. It gives my customers immediate satisfaction.
Client Since: 2010
“Keep It Up !”
Since implementation I knew we had a great partner on our side. During the launch and continuing on after deployment, the support I receive is outstanding. Keep Up The Great Work !!
Client Since: 2015
“CaterTrax impacts financials in a positive way!”
Month-end financials used to take 3-5 days to close. Since we incorporated CaterTrax into our everyday operations, I can complete month-end close in about 2 hours. Great program!
Client Since: 2013
“CaterTrax has put my catering on the right track.”
CaterTrax is simply awesome. It simplifies everything that has to do with catering. From contacting clients, making changes, showing the menu, to inputting orders. I especially love the elimination of a bunch of paperwork and the constant headache of creating lists, etc. CaterTrax has allowed me the opportunity to focus on things like menu developing, execution, and making sure my clients get exactly what they want.
Client Since: 2015
“Increased revenue”
It helped me to create awareness of available catering services and cost at a glance. Bulk services reduce my food cost.
Client Since: 2014
“Love the Efficiency”
We have seen such an improvement in efficiency since beginning to utilize CaterTrax’s software. Going from a manual system to something where all our owners can log in and get the information we need from anywhere has been such a benefit!
Client Since: 2016
Client Since: 2016
“Customer Friendly”
Excellent menu option, easy navigation through our site, not difficult to understand.
Client Since: 2016
“Easy to Use!”
Simplification of a complex business–creating and posting menus, ability to change menus and prices whenever we need, keeping track of time and client changes on an hourly basis, identifying the status of an event, and keeping track of that most important commodity–money.
Client Since: 2014
“Easy to learn”
I’m new to financial reporting and business managing, and CaterTrax’s platform and software has been invaluable and easy to learn, and I’ve been able to seamlessly work with our Catering Manager tracking payments and invoicing.
Client Since: 2016
“Saving Trees!”
The CaterTrax system has streamlined our Catering Department. We no longer need to create multiple documents for one event. One document works for the client, my staff, culinary and even accounting. Changes can be made very quickly – that is very beneficial!
Client Since: 2015
“Awesome platform”
I have been using CaterTrax for 8 years. When we first started using CaterTrax we could not even process credit cards. After 12 years with my former company, I started working for a new company. They did not use any kind of software program for any of their caterings or restaurant. I showed them how CaterTrax works and how it would make the ordering system much easier. CaterTrax made it easy for them to get started with menus and ordering online. Customers love being able to order online! We started a new small company that handles all the pharmaceutical rep lunches and deliveries. CaterTrax is so easy to use and help keep track of my monthly sales. The ease of ordering is great for our customers and for my staff and myself. I would recommend CaterTrax to any restaurant!
