Don't Take Our Word for It
Affectionately referred to as TRAXERS, we are fortunate to have thousands of clients of all sizes and many of which are willing to share their passion for CaterTrax. Take a look at our TRAXER profiles to see what they’re saying about our platform, our team, and the affect our technology has had on their business. And if you would like to hear more, some of our TRAXERS have agreed to answer your questions.
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“Easy-to-Use Catering Software”
The TRAX Platform is a very easy system to navigate through and use on a daily basis.
Client Since: 2019
“Hassle-Free Tech Support”
I have recently discovered the “Support” option within our CaterTrax administrative system. I love the accessibility and professionalism associated with such an option. Often in the food industry, daily processes move so quickly that requests of all kinds need to be processed promptly in order to best serve the customer as well as for the sanity of the foodservice worker. With the easy to access “Support” option, there is no sifting through 800 numbers or selecting option after option only to end where I started. There is no need to worry about punctuality with the Support Team at CaterTrax. When submitting a ticket, response time is almost immediate. Tickets don’t remain pending for days on end, and resolutions are met within the same day (if not within the same minute). Each time I’ve had to call for clarification, members of the Support Team have been kind, knowledgeable, and helpful. In particular, I would like to recognize Zeke from the CaterTrax Menu Team. He clearly understood my confusion, was confident in his advice, and was proficient in his field. Thank you, Zeke! I will continue to use this feature and will have very little apprehension when doing so. With the CaterTrax Team, I know I’m in good hands.
Client Since: 2018
“CaterTrax is Essential!”
CaterTrax is so user-friendly! When the catering portion of our business is heavy, CaterTrax makes our scheduling simple. It saves me a great deal of time every day! When we make changes to our catering menu, the CaterTrax Team is always on top of it and has appropriate changes done in a short period of time.
Client Since: 2017
“Great Support Services!”
Everyone on the CaterTrax Support Team has been super helpful. No matter what crazy question I have or what changes I want to make to our site, they are able to find a solution. They always finish the work promptly and follow up if I haven’t seen the information we talked about.
Client Since: 2018
“Best Customer Support!!”
I constantly have questions that I need to contact the CaterTrax Support Team with. They are always super friendly and extremely helpful. I never have to wait very long on hold and the problem is usually resolved during the first phone call. This technology was introduced to me as I took a new position in a new account. I love it! Especially in comparison to the technology I used in my last job. It helps organize all of our events and makes all of the paperwork extremely easy.
Client Since: 2018
“Amazing Team and Site”
The whole process has been smooth from start to finish. Noel has been great communicating and answering any questions before we launched. Tom did a great job with education for each of our site launches. The Support Team has been quick to respond with any changes we have made. The site is easy to maneuver and love the options to run the reports. I can not wait until our next launch.
Client Since: 2019
“Good Experience”
A member of the CaterTrax team responded to me promptly and effectively when I had a question.
Client Since: 2019
“Awesome Online Ordering Upgrades!”
I always thought our CaterTrax website was really pretty and user-friendly. Now that we’ve upgraded our site to the new online ordering experience, it’s even prettier and more user-friendly. I really appreciate the effort and work put into helping our operation be a success.
Client Since: 2017
“Happy Customer!”
I am loving the new CaterTrax facelift! There’s excitement in color of the graphics, it’s simple to read, and very easy to use!!
Client Since: 2018
“Epic Teamwork”
Honestly, the team at CaterTrax always does what they can to help me with all my tickets. They are always cool, calm, and collected, even when I may be frustrated. There are still some kinks to be worked out, but the feedback we have gotten on our new menu has been great and it’s mostly due to the CaterTrax team.
Client Since: 2017
“Helps Organize Catering Orders”
Since starting with CaterTrax we have been able to organize the catering orders to better serve our guests. They are broken down for us into categories to better find out what our customers are looking for.
Client Since: 2018
“Quick, Streamlined, Customer-Friendly Ordering”
Before CaterTrax, menus and BEOs were being manually created via Google Docs. Payments were processed through our invoicing system and there really wasn’t a streamlined form for ordering. Now that we have CaterTrax, my clients can peruse the menu and order on their own with just a few clicks! Sometimes I need to create a special menu item for a client who cannot find what they’re looking for on the regular menu. Thankfully – the ‘hidden menu’ is there for me to add these special items but no one else can see them since they are exclusive for only one or a few guests.
Client Since: 2018
“CaterTrax is the Talk of Our Retirement Community!”
Using CaterTrax in a retirement community has been such a blessing for the residents as well as associates. It simplifies so many steps we had to go through before CaterTrax. The program is very easy to use and has been the “talk” in our community!
Client Since: 2018
“CaterTrax Support Team is Great!”
CaterTrax has a fast response time for all customer service tickets I have submitted. They attend to them in a timely manner and work me through each situation. Reports are easy to generate, too. The CaterTrax team is happy to work with you to re-create additional reports when needed.
Client Since: 2015
“CaterTrax To The Rescue”
No matter what the problem is, CaterTrax gets the job done in a timely manner. What a great team of workers!! Thanks for making the site both user and customer-friendly!
Client Since: 2013
“Knowledge to Reach Goals!”
Troy was GREAT! He is very knowledgeable, used patience with delivering that knowledge, and he’s passionate about his work. I learned so much about the customization options to help support our goal of providing effective and efficient service to our internal and external customers.
Client Since: 2018
“Easy to Use, Good For Customers”
It’s such an easy platform and it takes no time to learn how to use it. My customers also have an easy time using the TRAX Platform and very rarely ask me for help.
Client Since: 2018
“Great Customer Service”
The CaterTrax team is a joy to work with. They’re responsive, quick and helpful. The TRAX Platform is intuitive and easy to use.
Client Since: 2018
“CaterTrax is the BOMB!!!”
I just started using CaterTrax in October 2018. Not only is it very user-friendly and easy to navigate but when I have contacted the CaterTrax Support Team, my requests have always been handled promptly and efficiently. CaterTrax definitely makes my job easier!
Client Since: 2018
“Great Service!”
The group that worked with us to get our site live was great! No issues and the site was live on the date promised. Thank you!!
Client Since: 2018
“CaterTrax Software Support”
CaterTrax provides plenty of opportunities and training to learn the software and get additional support service.
Client Since: 2017
“Love the Data Provided from CaterTrax”
CaterTrax gives me a platform to review order history and I can bounce around to see future events. Great for planning!
Client Since: 2016
“Amazing Program”
Prior to CaterTrax, everything I did was by pen and paper. There were so many steps involved to getting orders placed into the system and making sure they were charged out. Since becoming a CaterTrax client, everything is so simple. I fill out what I need and charge to the correct place and its done. Nothing extra is needed. It has made my life so much easier at work.
Client Since: 2016
“Allows Us to Reach All Customers”
With the TRAX Platform, it allows us to reach all customers with not only daily menu highlights but with the ability for desktop/personal ordering as well. Many of our customers have limited time for their lunch so being able to place their lunch order at their convenience for when they want has been a huge satisfier. The ability to also display our daily menu along with seasonal promotions is great. In today’s modern technology world, this helps keeps our business at the forefront for our customers needs.
Client Since: 2017
“GREAT Support and Implementation”
I must say that the CaterTrax Site Launch Team was a SUPER group to work with. They were very knowledgeable and answered all of our questions on the spot. They also gave us some great operating tips to use that have made our jobs so much easier!
Client Since: 2018
“Impressed with Support Services”
It is a very user-friendly software and the support services are great. CaterTrax is a great system! The CaterTrax Support Team has been wonderful. They are extremely prompt with response and resolution.
Client Since: 2018
“Excellent Platform”
The TRAX Platform is very useful. I can check my orders in an easy form and access the system anytime and anywhere.
Client Since: 2018
“Efficient and Friendly Team”
My company has been using CaterTrax for catering for about a year now, but I am a newer team member who is just now starting to learn the ropes of the system. We are currently adding a Take Home Meal Kit option and my experience with every CaterTrax team member (Site Launch, Menu, Education) has been incredibly positive. Every single interaction has been efficient, effective, and on track. Most companies have a few all-stars who get the job done, but every single person I have spoken with has been one of these – making my “newbie” experience much more pleasant.
Client Since: 2018
“CaterTrax has the BEST Support Team!”
I had used CaterTrax in a previous position at another university and was very pleased with the ease of use. When I took another position at a larger university, I knew I needed to implement an ordering system. As I was building the catering department at the new university, I knew the exact system to use – CaterTrax! The system I used previously was all set up when I arrived but when I took the new position I got the opportunity to work with the amazing CaterTrax Support Team to build my menus and let me tell you, it was amazing! Everyone I have worked with has been so incredibly helpful and informative! Thank you, CaterTrax Team, for always being there for me and my department!
Client Since: 2018
“Powerful Platform, Fantastic Customer Support”
We implemented the TRAX Platform almost four years ago as a solution to our numerous issues with catering, floor stocks, and requisitions. We saw an immediate improvement in our ordering processes as well as our tracking and reporting capabilities that we continue to benefit from today. We have much better oversight and control and can now provide our clients with the data we both need to monitor and budget for these areas. And to top it all off, customer service has always been extremely quick to respond and solves our issues the first time.
