Services

Making Your Job Easier.

True to our promise, our mission is to help you do your job better. Execute your foodservice operation with confidence knowing that CaterTrax services and support have your back.

 

Start Powering Your Kitchen
  • Riches Cafe

    Get Up and Running

    The CaterTrax Site Launch team will guide you through every step of your implementation and get you up and running fast. Your implementation comes with menu set-up, applying your brand style, and hands-on training. The TRAX Platform is the most configurable tool available in the catering community. Our solutions adapt to your way of doing business whether it’s one business unit or many. We guide you every step of the way to get you up and running fast.

    CaterTrax Education

    Learn the TRAX Platform

    CaterTrax launched education services to ensure you experience the CaterTrax effect and enjoy increased efficiency, organization, and most importantly peace of mind. With our proven methodology we use to train all of our CaterTrax employees and a wide selection of dynamic learning environments our education team can set you up for success. Unlock the power of the TRAX Platform with our complimentary course offerings.

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    Client Care team

    Find the Help You Need

    We are proud of our hospitality roots. We strive to deliver the same service your customers would expect from you. Summarize your issue and a member of our team will be happy to assist you. Our Client Support team is available Monday through Friday from 8AM until 5PM EST. During evenings and weekends, save yourself time and frustration with our Technical Support team who is available at the drop of a hat for any emergency.

    spice up your menu

    Spice Up Your Menu

    Make ordering food fun and easy for your customers. Offering seasonal ingredients and accurate pricing is key to providing a menu that drives customers to order. Included in your monthly subscription is a complimentary hour of support with a Menu Specialist to make changes and updates as needed. If you need more work than can be done in an hour, our team can get you a quote.

    infrastructure

    Gain a Powerful Infrastructure

    We host your entire solution with Rackspace, the #1 hosting provider in the world. Rackspace has mastered the art of intrusion detection with Alert Logic Threat Management System, which proactively assesses vulnerabilities and intrusion detection. Our nightly managed data backups preserve your data and maintain its integrity to keep your business operating unimpeded. In the event of a disaster, you have peace of mind knowing we can restore your data quickly and as completely as possible.

    sales chart

    Realize the Value of SaaS

    The TRAX Platform is the technology behind our service and is constantly being improved to produce more value for your business. SaaS is an alternative to the standard software installation and configuration. As a SaaS company, we take care of the upgrades for you. Platform enhancements can be managed across our digital footprint, a fleet of enterprise managed sites or for a single website.

  • Results You Can Afford

    Rest assured knowing exactly what your project will cost and when it will be complete. Fixed-fee projects are charged as a flat rate which is determined by prior work experience with a project type. Time and materials projects are charged by the number of hours spent working on the project.

    professional services

    Professional Services

    Looking to go beyond “out of the box” TRAX Platform functionality?

    Successful software adoption involves building solutions to meet your needs. With limitless flexibility and countless configuration options, we can get you what you need. Our consultants will work with you to understand and implement your unique functionality needs, including custom development to extend the capabilities of your TRAX Platform.


    managed services

    Managed Services

    Looking for full-service support for your website?

    It’s simple, really. We do the work for you. Many foodservice operators simply don’t have the staff, time or resources to handle the full extent of business demands. We have the knowledge, expertise and experience to help you unlock creative answers to customer needs and wants.


    managed services

    Custom Education Services

    Looking for training that meets your site specific needs?

    Our education team can provide videos, instructional guides, and virtual instructor lead trainings that are exclusive to your location and unique brand. Whether you’re looking for a more hands on approach to learning or material specific to your operations, our highly skilled team can provide custom education assets tailored to meet your needs.