Introducing the New Online Ordering Experience
This latest iteration of the TRAX Platform leverages best practices for an innovative customer experience that extends your exceptional hospitality to your website and makes interacting with you online as easy as making a phone call. You’ll see updates to the functionality and design of your site and it will be faster to take advantage of innovation as it’s released.
If you see the blackout logo when logged in administratively to the TRAX Platform, you currently cannot make or request updates to your site.
Upgrade Process and Blackout Periods
During your channel’s scheduled upgrade to the new Online Ordering Experience, all sites are placed into a temporary “blackout period” where no updates can be made apart from adding an administrator or resolving an issue with functionality. During this time, the Aramark’s Catering Brand Management Team has requested that any Aramark staff with administrative login credentials to the TRAX Platform not request or make any updates until their blackout period has ended with the completion of their upgrade.
Our CaterTrax team will be reaching out to your location during the blackout period to provide a preview of your upgraded site for review. You can also find a link to this review site when it becomes available beneath the blackout logo. This is your site’s opportunity to ask questions about your new site before it goes live.
When your blackout period begins, you will see the blackout logo when logged in administratively to the TRAX Platform. To keep up to date on when to expect this period, you can check back to this site at any time as we continue to update the schedule below.
Questions?
If you have any questions or concerns, please contact:
David Reusche
Director – Catering Brand Management
[email protected]
Resources
Is your site in a blackout period? You may want these resources on how to navigate and place orders on your new site.
Ordering Catering Online
Customers can learn how to navigate your new site, create an account, and place and manage orders.
Watch Video
Benefits of Online Ordering
Watch this tutorial for an overview of the advantages online ordering offers your customers.
Watch Video
Administrator Tutorial
Learn how to place orders on behalf of customers using the new look and feel of your CaterTrax site.
Watch VideoAramark Admin Guide: Customer-Matched Menus
Learn how to administratively place an order from a menu matched to a specific customer, access the site administratively, and place an order from the matched menu on behalf of an associated customer.
Get the GuideAlready upgraded?
Celebrate the launch of your new online ordering site! Request a quote for a Customer Roll-Out Training Session.
Request Quote