Frequently Asked Questions

• What accessibility features does the interface support?
  • Access Hidden Elements
  • Adaptation to Screen Readers
  • Forms Accessibility
  • Keyboard Navigation
  • Virtual Keyboard
  • Built-in Accessibility Statement and User Guide
  • Read-Only Mode
  • Accessible Printing
  • ALT Tag Building Using Image Recognition Technology
  • Expression, Slang, and Phrases Built-in Dictionary
  • Multi-lingual
  • Dynamic Content Accessibility
  • Built-in Feedback Forms
  • Links and Clickable Elements
  • Font Replacement
  • Icons Accessibility
  • Modify Spacing and Alignment
  • Title and Buttons
  • Quick skip to Main Content
  • Specialized Quick Navigation
  • Content Alignment
  • Page Title Hierarchy Fixing
  • Comprehensive Tables Access
  • Make Cursor Big/Black/White
  • Customize Interface
  • Change title and text colors
  • Adjust Contrast
  • Emphasize Image Descriptions
  • Hide Distracting Elements
  • Halt Animation
• Who can use this interface?

  Everyone! CaterTrax Assist supports your customers no matter the disability, disorder, illness, or injury in question. With over 50 options, we’ve got you covered. 

  • Blindness
  • Motor Impairment
  • Cognitive Disorders
  • Color Blindness
  • Macular Degeneration
  • Epilepsy
  • Blurred Vision
  • Old Age 
  • Cataract
  • And More
• What is ADA Compliance?

  The American Disabilities Act (ADA) is a civil rights law that prohibits discrimination based on disability. It states that all electronic and information technology must be accessible to people with disabilities.

  Also, we monitor regulations that impact you but we are not the official source for this information. Please visit the ADA government website for more information. 

• What is 508 Compliance?

  On January 18, 2017, the U.S. Access Board published a final rule updating accessibility requirements for information and communication technology (ICT) covered by Section 508 of the Rehabilitation Act and Section 255 of the Communications Act. Section 508 requires that Federal agencies’ electronic and information technology is accessible to people with disabilities, including employees and members of the public.

  There are several laws related to Section 508, including laws that prohibit discrimination against individuals with disabilities. When talking about communications, the three most relevant related laws are: 

  • Americans with Disabilities Act (ADA): prohibits discrimination against individuals with disabilities.
  • Section 255 of the Communications Act: requires telecommunications products and services to be accessible to people with disabilities.
  • 21st Century Communications and Video Accessibility Act of 2010: requires advanced communications services and products to be accessible by people with disabilities.

  Also, we monitor regulations that impact you but we are not the official source for this information. Please visit the ADA government website for more information. 

• What is WCAG 2.1 AA?

  Web Content Accessibility Guidelines (WCAG) 2.1 covers a wide range of recommendations for making Web content more accessible. Following these guidelines will make content more accessible to a wider range of people with disabilities, including accommodations for blindness and low vision, deafness and hearing loss, limited movement, speech disabilities, photosensitivity, and combinations of these, and some accommodation for learning disabilities and cognitive limitations; but will not address every user need for people with these disabilities. These guidelines address the accessibility of web content on desktops, laptops, tablets, and mobile devices. Following these guidelines will also often make Web content more usable to users in general.

  Also, we monitor regulations that impact you but we are not the official source for this information. Please visit this website for an overview of the guidelines. 

• How do I make my website Compliant?

  If you are already a CaterTrax user, it’s as simple as contacting us. We’ll add CaterTrax Assist to your online ordering experience. Once it’s configured, you’ll be compliant in 48 hours.  Contact us today. 

  If you aren’t currently a CaterTrax user, let’s talk. Effortless accessibility for your online menu is just the beginning of what we can do to make your foodservice operation more successful. 

• Does my website need to be ADA and 508 compliant?

  Section 508 doesn’t apply to federal agencies only. It also impacts any company that does business with a federal agency. This includes private contractors, the financial industry, healthcare, education facilities, many legal organizations, and others. Therefore, noncommercial foodservice operators can fall under these regulations too.  

  One could argue, that even outside of 508 Compliance, it is important for every agency serving the public to take appropriate measures to make their services available to all peoples regardless of their abilities.

  While we won’t advise you on how the law applies to you, we are happy to provide this solution to everyone – whether you need it or just want it. 

• How can I make my online ordering experience with CaterTrax compliant?

  Add CaterTrax Assist to your site. CaterTrax takes the heavy lift out of providing continuous service to disabled end-users who want to order through your CaterTrax site. You manage your operations and leave the rest to Assist. 

  How it works: 

  1. Full Scan of the Website’s Structure: AI scans the CaterTrax site structure and divides it into a “net” of elements, creating layers of useful information for every “block” in the composition.
  2. Analysis and Deciphering Site Elements: The AI then analyzes each block by matchmaking with other websites’ data blocks, “playing” with elements, checking what happens when a specific one is clicked on, or hovering the mouse over another.
  3. Accessibility is Activated via an Interface – Once the AI is done analyzing and testing the site, the user can launch an interactive interface that allows them to adjust the website to their preferences.
• Who is accessiBe?

  accessiBe is our trusted partner. Here is a short list of reasons why we love working with them: 

  • They help us make CaterTrax Assist fully automated – which means no mess and no maintenance for our busy foodservice operators. 
  • Their vision is to make the entire internet fully accessible to people with disabilities by 2025 and we agree. Demonstrating hospitality is at the heart of everything we do. It’s important to us that everyone can comfortably use our products. 
• Is accessibility compliance expensive?

  Short answer: not for CaterTrax users!

  CaterTrax Assist is an affordable option for accessibility. Often, compliance can involve lengthy installation timelines and impossible maintenance requirements.  With automation technology, we’ve been able to reduce the price and the maintenance for our clients. Therefore we can provide an effortlessly effective solution without the price tag.

  Plus, we offer annual term savings and bulk discounts. Talk to a sales executive to learn more.

• Is CaterTrax Assist GDPR & CCPA compliant?

  Yes. CaterTrax Assist complies with all major data protection regulations, including GDPR and CCPA. Moreover, we do not collect any personal or identifiable data from your customers –  only structure, and behavior.