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Frequently Asked Questions

How do I access CaterTrax support?

  • Call us and speak with a Client Care Specialist who will answer any questions you might have. 1.800.975.8729.
  • Existing clients have access to support by submitting a support ticket once logged in as an Administrator to your CaterTrax site.
  • Email us and get a reply within 48 hours.

Trying to place an order?

Our clients will often tell their customers to order at the CaterTrax site, but they don’t mean our corporate site. Check with your catering office for the specific URL at your location and order away!

Does CaterTrax offer training?

CaterTrax’s free training is perfect for caterers looking to master the TRAX Platform or learn the fundamentals with assistance from a CaterTrax expert. Get training.

What is CaterTrax?

We build catering management software that helps foodservice companies large and small increase operational efficiency and accuracy, improving productivity and employee morale. Your customers will love how easy and reliable it is to work with you – making them more likely to become repeat customers.

How is CaterTrax different?

Ranked #1 by thousands of caterers. Over 3,000 organizations use CaterTrax.

We recently surveyed more than 7,500 caterers to measure the effect the CaterTrax Platform is having on foodservice businesses. We’re pleased to report the response has been overwhelmingly positive.

The TRAX Platform is an easy-to-use yet robust software making it stress-free to get things done.

Your catering and event data is in one place giving you powerful reporting and ROI tracking. The catering management software collects various points of data and turns them into valuable information.

Whether you need a simple custom report or complex technology integration, we have services that meet your business needs.