Healthcare

CaterTrax is awesome, and definitely saves time!

We started using CaterTrax when a new General Manager came on board, and have learned it’s a great program. The CaterTrax Team has been wonderful every time I need assistance!

CaterTrax saves me time and ensures everything is accurate. The CaterTrax team is very quick in responding to questions or changes.

I was the person who decided to contact CaterTrax to see if we could incorporate Floor Stock as a new part of our business. Working with CaterTrax Support, it was built and in place in a short period of time and has made ordering and billing a whole new experience in time-saving efficiency and accuracy.

Great website and great for billing and inputting menus.

The CaterTrax team was there to help every step of the way when we first implemented our CaterTrax Solutions here at Howard University Hospital. I had no idea had to use the software, but the CaterTrax Support Team was there to answer every question I had. Before using CaterTrax, getting catering requests was chaos – now all our customers have to do is go into the system and place the request themselves. It really make my job so much easier.

Using CaterTrax’s software has made my job easier since 2011 when we implemented the program. As the Catering Coordinator, I am now able to manage over 140 orders a week at a glance. Also, with the help of the CaterTrax Support Team, I was able to customize menus and set up financial reports so I could stay on top of budgets. Thank you for a great program.

The CaterTrax Support Team is always very friendly and helpful.

I am very impressed with the efficient way that all of my customer service requests have been handled by the CaterTrax Support Team.

I have recently discovered the “Support” option within our CaterTrax administrative system. I love the accessibility and professionalism associated with such an option. Often in the food industry, daily processes move so quickly that requests of all kinds need to be processed promptly in order to best serve the customer as well as for the sanity of the foodservice worker. With the easy to access “Support” option, there is no sifting through 800 numbers or selecting option after option only to end where I started. There is no need to worry about punctuality with the Support Team at CaterTrax. When submitting a ticket, response time is almost immediate. Tickets don’t remain pending for days on end, and resolutions are met within the same day (if not within the same minute). Each time I’ve had to call for clarification, members of the Support Team have been kind, knowledgeable, and helpful. In particular, I would like to recognize Zeke from the CaterTrax Menu Team. He clearly understood my confusion, was confident in his advice, and was proficient in his field. Thank you, Zeke! I will continue to use this feature and will have very little apprehension when doing so. With the CaterTrax Team, I know I’m in good hands.

The whole process has been smooth from start to finish. Noel has been great communicating and answering any questions before we launched. Tom did a great job with education for each of our site launches. The Support Team has been quick to respond with any changes we have made. The site is easy to maneuver and love the options to run the reports. I can not wait until our next launch.

A member of the CaterTrax team responded to me promptly and effectively when I had a question.

Honestly, the team at CaterTrax always does what they can to help me with all my tickets. They are always cool, calm, and collected, even when I may be frustrated. There are still some kinks to be worked out, but the feedback we have gotten on our new menu has been great and it’s mostly due to the CaterTrax team.

Prior to CaterTrax, everything I did was by pen and paper. There were so many steps involved to getting orders placed into the system and making sure they were charged out. Since becoming a CaterTrax client, everything is so simple. I fill out what I need and charge to the correct place and its done. Nothing extra is needed. It has made my life so much easier at work.

With the TRAX Platform, it allows us to reach all customers with not only daily menu highlights but with the ability for desktop/personal ordering as well. Many of our customers have limited time for their lunch so being able to place their lunch order at their convenience for when they want has been a huge satisfier. The ability to also display our daily menu along with seasonal promotions is great. In today’s modern technology world, this helps keeps our business at the forefront for our customers needs.

We implemented the TRAX Platform almost four years ago as a solution to our numerous issues with catering, floor stocks, and requisitions. We saw an immediate improvement in our ordering processes as well as our tracking and reporting capabilities that we continue to benefit from today. We have much better oversight and control and can now provide our clients with the data we both need to monitor and budget for these areas. And to top it all off, customer service has always been extremely quick to respond and solves our issues the first time.

CaterTrax helps with managing catering at my operations with consistency and efficiency.

Changing our foodservice technology platform mid-season was not a task we were looking forward to, but timing insisted upon it. CaterTrax’s Support Team was with us every step of the way, including last-minute menu changes days before launch! I can’t thank the team enough and I’m really looking forward to working with CaterTrax!

CaterTrax has been amazing so far and setting up our site has been so easy. The staff has been incredibly helpful and made the process so smooth and easy to complete. It is so nice to know I can reach out with questions, concerns, or problems and have them resolved quickly.

I do the bookings and the catering requests. Very simple system to use. Makes my job easier to do.

This software has taken a great deal of work off of individuals helping them do the actual catering part of their job.

This service is really time efficient for an administrator. The online ordering and reports can be printed off by date and times. It is amazing.

CaterTrax’s support services are very helpful. The response time is great and the support personnel are very understanding when customer confusion arises.

In the past I would have to create a detailed Excel spreadsheet to track all expenses related to our catered events. With CaterTrax, I just select the menu they wish to choose, and all of the invoicing is done for me!

CaterTrax is all-around awesome! It is user-friendly, easy to navigate, and a big time-saver! I especially like the function that allows me to build reports for specific sales like catering or floor stock. It’s a huge success throughout our facility. I’ve had an all-around positive experience working with CaterTrax.

Since using CaterTrax, completing my job has been so much smoother, easier, and I am able to track products better.

CaterTrax, especially the room booking software, has saved us so much time and hassle keeping track of our multiple meeting rooms and catering needs for our meetings! We now have more time to spend on training staff and developing menus for our customers.

I’m raving about how much time we save by using the TRAX Platform. Also, it’s much easier to track orders and do billing. CaterTrax is a fantastic addition to our busy and huge operation.

The CaterTrax team is always on top of their game. I never have to wait long for a response when I submit a support ticket.

I am looking forward to learning everything I can regarding online ordering through CaterTrax and using all the features of the TRAX Platform.