Home / Blog / Platform Updates / Group Ordering is Here!
Group Ordering is now available with our Take-Out solution. With Group Ordering, planning meetings and group meals is a piece of cake. Using one order link, each participant can choose and customize their own selections. In the end, all items are consolidated into one convenient order and payment. Gone are the days of managing everyone’s […]
Home / Blog / Culture / 1,000 Meals Delivered: CaterTrax Thanks Essential Workers, Supports Local Restaurants
With strong ties to the foodservice industry on a national and local level, CaterTrax has seen firsthand the challenges that restaurants have encountered as a result of the pandemic. In early 2021, our team developed a meal delivery program that aimed to accomplish two main goals: Show our gratitude to local first responders and frontline […]
Home / Blog / Tips & Tricks / Tips for Managing a Successful Take Home Meal Program in Non-Commercial Foodservice
Non-commercial foodservice operators got creative in 2020, finding new ways to safely serve customers while fighting the spread of COVID-19. Given the nature of the service model, take home meals quickly became a key menu offering for multiple reasons. Take home meals: Provide customers an opportunity to skip the grocery store, helping to limit interaction […]
Home / Blog / Tips & Tricks / 11 Best Practices to Promote Your Take-Out Services Using Social Media
How Non-Commercial Foodservice Operators Can Use Social Media to Stay Connected with Customers and Drive Take-Out Sales as Pandemic Uncertainties Remain The non-commercial foodservice industry quickly recognized the importance of offering take-out services during the coronavirus pandemic. As the industry transitioned to serve customers in new ways, take-out has provided operators a safe way to […]
Home / Blog / Industry Trends / What Business Dining Looks Like as Employees Return to Work
Online Ordering Technology Supports Shift in Corporate Dining Operations as Businesses Reopen The COVID-19 pandemic put an unexpected halt on business dining operations. To promote social distancing and prioritize employee safety, office buildings closed as companies shifted to a remote workforce. During the crisis, 62% of employed Americans worked from home, which left corporate […]
Home / Blog / Industry Trends / Senior Dining Programs Shift During Pandemic to Keep Residents Safe and Smiling
Senior living communities are accountable for the health, safety, and well-being of one of the most vulnerable populations. This has proven to be especially true now, during the COVID-19 pandemic. Residents living in retirement communities and independent living facilities have a higher risk of becoming very sick if they contract the virus. This is due […]
Home / Blog / Platform Updates / Customer Satisfaction Is the Heart of Your Online Catering Business
Customer satisfaction is the heart of your hospitality business, in person and online. Ensuring a good customer experience online is important for your brand and return business. Recent studies show 76% of people are likely to dine at a restaurant if they previously enjoyed an online delivery from there. To put it simply, your business […]
Home / Blog / Industry Trends / 2020 Senior Dining Trends
What Must Senior Dining Operators Do to Stay Competitive and Elevate the Senior Dining Experience Accounting for generational differences of the aging population is no small feat for senior dining professionals. Rewind to 20 years ago. Many senior living facilities had only one main sit-down dining room which served breakfast at 8 AM, lunch at […]
Home / Blog / Tips & Tricks / Lower Credit Card Processing Fees
Offering online ordering with payment processing is not only convenient but it also significantly increases your bottom line. It’s a must-have to compete in today’s foodservice landscape. So how can you reap the benefits without getting crushed by credit card processing fees? This article explains how to reduce transactional fees to help you optimize the […]
Home / Blog / Platform Updates / Meet the New Master Invoice
Multiple Orders, One Payment We’re excited to announce the enhanced Master Invoice. CaterTrax administrators will be able to group an individual customer’s orders into a single invoice with a unique ID and apply one payment. Each unique order’s production details are kept intact. With this enhancement, CaterTrax administrators can: Associate individual orders into a single, […]
Home / Blog / Tips & Tricks / Surprise-Induced Stress: An Unfortunate Symptom of Event Catering
What do Catering Managers and their customers have in common? They DO NOT like surprises. Your customers, like Conference Managers and Event Coordinators, have a lot riding on planning the perfect event and they need your help to pull it off. Understanding your customer’s biggest frustrations ahead of time reduces any surprise-induced stress for them […]
Home / Blog / Industry Trends / What Students Want from College and University Foodservice Operations
How to Keep Hungry Students on Campus Keeping students well-nourished and healthy is the overarching mission of college and university foodservice operations. But, keeping hungry students on campus is a key challenge which operators face. A recent Technomic study found that “69% of students eat off-campus at least once a week” and only “33% of […]
Home / Blog / Tips & Tricks / 5 Ways to Promote Sustainability in Healthcare Foodservice
How to Reduce Waste for Sustainability in Healthcare Foodservice Operations Did you know that when food ends up in a landfill it releases harmful methane gas which heats the atmosphere and contributes to climate change? Food is one of the 3 largest sources of waste received by landfills, challenging healthcare foodservice operators to implement programs […]
Home / Blog / Platform Updates / Coming Soon! A New Online Ordering Experience
TRAX Platform Catering Software Enhancements Online ordering platforms are always evolving as industry trends, technology advances, and consumer needs continuously change across the non-commercial foodservice industry. Ordering technology must be responsive, user-friendly, and provide a positive customer experience while only requiring a minimal number of clicks for customers to place orders. Businesses must also maintain […]
Home / Blog / Culture / Employees Recognized for Dedication to Core Values at CaterTrax
TRAX Star Winners, Q4 2018 Employee recognition has always been a strong part of CaterTrax’s company culture. The TRAX Star Program allows employees to nominate peers for a TRAX Star to show appreciation when individuals go above and beyond what is typically expected of them. By showing appreciation for one another, we continue to spread […]
Home / Blog / Culture / How Did 7 CaterTrax Employees Earn a TRAX Star Last Quarter?
Core Values and Dedication to Service Another completed quarter means another round of TRAX Star recipients to recognize! CaterTrax employees nominate their peers for a TRAX Star when they experience an individual exhibiting one or more of our CaterTrax core values while going above and beyond in their role. Congratulations to the employees below who […]
Home / Blog / Industry Trends / Non-Commercial Foodservice Operators Fuel Urgency to Buy with Limited-Time Offers (LTOs)
LTO Menu Planning Best Practices Strategically offering limited-time offers (LTOs) serves as a low-cost, high-profit avenue to drive customer excitement and increase sales. Products available only for a limited-time fuel consumers’ urgency to buy and with 50% of millennials and gen X-ers aiming to be the first among their peers to try an establishment’s new […]
Home / Blog / Culture / Congratulations, CaterTrax Class of 2008!
7 Employees Over 10 Years of CaterTrax Employment This month we held our 3rd annual Service Awards reception where we honored the individuals on our team who achieved CaterTrax employment milestones within the past year. In 2016, we recognized 3 employees who reached the 10-year mark; in 2017 we recognized 1; and this year we […]
Home / Blog / Culture / CaterTrax Core Values in Action Throughout Q2 2018
Star Employees Recognized for Going Above and Beyond As part of the interview process here, we ensure every potential hire will be a good fit for our team and company culture. CaterTrax core values are taken very seriously throughout the entire organization so when we grow our staff, it’s important that each new hire is […]
Home / Blog / Tips & Tricks / How to Improve Foodservice Employee Retention Rates
Maintaining a team of talented individuals in the foodservice industry is not a simple task. In 2016, the turnover rate in the hospitality sector topped 70%, causing foodservice operators to wonder “What can I do to motivate employees to stick around long-term?” When operators take time to research and implement better ways to manage their […]
