Home / Blog / Platform Updates / Customer Satisfaction Is the Heart of Your Online Catering Business
Customer satisfaction is the heart of your hospitality business, in person and online. Ensuring a good customer experience online is important for your brand and return business. Recent studies show 76% of people are likely to dine at a restaurant if they previously enjoyed an online delivery from there. To put it simply, your business […]
Home / Blog / Industry Trends / 2020 Senior Dining Trends
What Must Senior Dining Operators Do to Stay Competitive and Elevate the Senior Dining Experience Accounting for generational differences of the aging population is no small feat for senior dining professionals. Rewind to 20 years ago. Many senior living facilities had only one main sit-down dining room which served breakfast at 8 AM, lunch at […]
Home / Blog / Platform Updates / New Customer Profile Design
Keeping things simple with a new design. Customer satisfaction is at the heart of our user’s business. That starts with simple, organized management of customer information and orders. So, we’re excited to announce we’re launching a brand new design for CaterTrax customer profiles this month. In addition to the new online ordering experience that will […]
Home / Blog / Tips & Tricks / Lower Credit Card Processing Fees
Offering online ordering with payment processing is not only convenient but it also significantly increases your bottom line. It’s a must-have to compete in today’s foodservice landscape. So how can you reap the benefits without getting crushed by credit card processing fees? This article explains how to reduce transactional fees to help you optimize the […]
Home / Blog / Platform Updates / Meet the New Master Invoice
Multiple Orders, One Payment We’re excited to announce the enhanced Master Invoice. CaterTrax administrators will be able to group an individual customer’s orders into a single invoice with a unique ID and apply one payment. Each unique order’s production details are kept intact. With this enhancement, CaterTrax administrators can: Associate individual orders into a single, […]
Home / Blog / Tips & Tricks / Surprise-Induced Stress: An Unfortunate Symptom of Event Catering
What do Catering Managers and their customers have in common? They DO NOT like surprises. Your customers, like Conference Managers and Event Coordinators, have a lot riding on planning the perfect event and they need your help to pull it off. Understanding your customer’s biggest frustrations ahead of time reduces any surprise-induced stress for them […]
Home / Blog / Industry Trends / What Students Want from College and University Foodservice Operations
How to Keep Hungry Students on Campus Keeping students well-nourished and healthy is the overarching mission of college and university foodservice operations. But, keeping hungry students on campus is a key challenge which operators face. A recent Technomic study found that “69% of students eat off-campus at least once a week” and only “33% of […]
Home / Blog / Tips & Tricks / 5 Ways to Promote Sustainability in Healthcare Foodservice
How to Reduce Waste for Sustainability in Healthcare Foodservice Operations Did you know that when food ends up in a landfill it releases harmful methane gas which heats the atmosphere and contributes to climate change? Food is one of the 3 largest sources of waste received by landfills, challenging healthcare foodservice operators to implement programs […]
Home / Blog / Culture / CaterTrax Gets Involved for National Volunteer Week 2019
CaterTrax Volunteers, Serves Dinner at Ronald McDonald House Rochester When a child requires extended medical care, family members need to focus on nothing other than helping them get better. Ronald McDonald House Charities provides a “home away from home” for these families so they don’t have to worry about lodging, transportation to and from the […]
Home / Blog / Platform Updates / Coming Soon! A New Online Ordering Experience
TRAX Platform Catering Software Enhancements Online ordering platforms are always evolving as industry trends, technology advances, and consumer needs continuously change across the non-commercial foodservice industry. Ordering technology must be responsive, user-friendly, and provide a positive customer experience while only requiring a minimal number of clicks for customers to place orders. Businesses must also maintain […]
Home / Blog / Culture / Employees Recognized for Dedication to Core Values at CaterTrax
TRAX Star Winners, Q4 2018 Employee recognition has always been a strong part of CaterTrax’s company culture. The TRAX Star Program allows employees to nominate peers for a TRAX Star to show appreciation when individuals go above and beyond what is typically expected of them. By showing appreciation for one another, we continue to spread […]
Home / Blog / Culture / How Did 7 CaterTrax Employees Earn a TRAX Star Last Quarter?
Core Values and Dedication to Service Another completed quarter means another round of TRAX Star recipients to recognize! CaterTrax employees nominate their peers for a TRAX Star when they experience an individual exhibiting one or more of our CaterTrax core values while going above and beyond in their role. Congratulations to the employees below who […]
Home / Blog / Industry Trends / Non-Commercial Foodservice Operators Fuel Urgency to Buy with Limited-Time Offers (LTOs)
LTO Menu Planning Best Practices Strategically offering limited-time offers (LTOs) serves as a low-cost, high-profit avenue to drive customer excitement and increase sales. Products available only for a limited-time fuel consumers’ urgency to buy and with 50% of millennials and gen X-ers aiming to be the first among their peers to try an establishment’s new […]
Home / Blog / Culture / Congratulations, CaterTrax Class of 2008!
7 Employees Over 10 Years of CaterTrax Employment This month we held our 3rd annual Service Awards reception where we honored the individuals on our team who achieved CaterTrax employment milestones within the past year. In 2016, we recognized 3 employees who reached the 10-year mark; in 2017 we recognized 1; and this year we […]
Home / Blog / TRAXER Nation / What Did TRAXERS Do to Win TRAXER BINGO This Summer?
You sit down in a room filled with eager BINGO players of all ages – chips in-hand. Your free space is already covered in the middle (of course) and you’re ready. You wait a few seconds in suspense until it starts … “B-3”. You frantically comb your board before the next square gets called, and the […]
Home / Blog / Culture / CaterTrax Core Values in Action Throughout Q2 2018
Star Employees Recognized for Going Above and Beyond As part of the interview process here, we ensure every potential hire will be a good fit for our team and company culture. CaterTrax core values are taken very seriously throughout the entire organization so when we grow our staff, it’s important that each new hire is […]
Home / Blog / Tips & Tricks / How to Improve Foodservice Employee Retention Rates
Maintaining a team of talented individuals in the foodservice industry is not a simple task. In 2016, the turnover rate in the hospitality sector topped 70%, causing foodservice operators to wonder “What can I do to motivate employees to stick around long-term?” When operators take time to research and implement better ways to manage their […]
Home / Blog / TRAXER Nation / TRAXER Nation Monthly: The TRAXER Program Grows By 5 in May
CaterTrax Clients Who Love the TRAX Platform Join the TRAXER Program What’s one thing that everybody could use more of? Time. Whether it’s extra time to put into our work, time to spend with family and friends, or just some extra time to relax, we can always use just a little bit more of it. […]
Home / Blog / Tips & Tricks / The Power of Plug-Ins
We understand that as a foodservice operator, you are doing a lot every day, from managing catering orders, fulfilling take-out orders, balancing deliveries, and even managing floor stock and replenishment for your organization. Many of our current administrators came to us eager to get the chaos of their catering businesses under control – a transition […]
Home / Blog / Culture / Who Earned a CaterTrax TRAX Star in Q1 2018?
Meet the Most Recent Round of TRAX Star Recipients Our core values drive our culture. Our culture makes us who we are. Who we are is CaterTrax. The beginning of 2018 brought us another round of TRAX Star winners – CaterTrax employees who embrace our core values in every action they take whether they’re working on a […]
