Home / Blog / Industry Trends / Death. Taxes. Catering.
How to Be a Leader in the Post-Pandemic Event Space Written By: Mike Healey Inevitability Death. Taxes. Catering. While life’s list of unavoidable activities might be comforting over the long haul, the above certainty will offer little comfort to any caterer caught during the first weeks and months of a seismic market interruption. Catering […]
Home / Blog / Culture / 1,000 Meals Delivered: CaterTrax Thanks Essential Workers, Supports Local Restaurants
With strong ties to the foodservice industry on a national and local level, CaterTrax has seen firsthand the challenges that restaurants have encountered as a result of the pandemic. In early 2021, our team developed a meal delivery program that aimed to accomplish two main goals: Show our gratitude to local first responders and frontline […]
Home / Blog / Platform Updates / Release Notes: March 2021
Group by Guest When placing an order, customers can now add names to individual order items with the Group by Guest feature.* Individual names for each person included in an order allow for a clear indication of which items belong to which guests. Not only does the Group by Guest feature support safe packaging, but […]
Home / Blog / Platform Updates / Release Notes: February 2021
Checkout Process Aligned with an ongoing initiative to simplify the CaterTrax user experience wherever possible, the in-cart “Check Out” button now takes customers directly to enter order information. This update effectively removes a step from the process and makes it even faster and more efficient for customers to place orders.* In conjunction, customers who have […]
Home / Blog / Platform Updates / Release Notes: December 2020 – January 2021
Added links to highlight the availability to repeat an order in the mobile view.* Coupon messaging has been moved to Step 1 of the checkout process.* This is a direct result of client feedback to put coupon messaging earlier in the checkout process. To provide clients deeper value from the coupon feature, we recently released […]
Home / Blog / Platform Updates / Release Notes: November 2020
Coupons are front and center this month and received a variety of innovative enhancements, as detailed below The Back of House header has a fresh, new look; functionality has not changed Coupon Enhancements Drive additional business, highlight limited-time offers on your menu, or entice new customers with a percentage off of their first order by […]
Home / Blog / Platform Updates / Release Notes: October 2020
Expired timeslots are not an option on step 2 of checkout when a timeslot has been selected. Improved default payment method checkbox added. Take-Out processed order emails have been redesigned and include dynamic fields. After placing a Take-Out order, customers using the ‘Add to Outlook’ feature will receive a newly designed format inserted directly into […]
Home / Blog / Platform Updates / Release Notes: September 2020
If there are less than 15 minutes to complete the checkout a message will display minutes remaining before the cut-off time. * Change Request button reflects when the order is placed and the cut-off time for change requests. Send the newly formatted mobile-friendly email right from the thank you page. * Invalid coupons are not […]
Home / Blog / Tips & Tricks / Tips for Managing a Successful Take Home Meal Program in Non-Commercial Foodservice
Non-commercial foodservice operators got creative in 2020, finding new ways to safely serve customers while fighting the spread of COVID-19. Given the nature of the service model, take home meals quickly became a key menu offering for multiple reasons. Take home meals: Provide customers an opportunity to skip the grocery store, helping to limit interaction […]
Home / Blog / Tips & Tricks / 11 Best Practices to Promote Your Take-Out Services Using Social Media
How Non-Commercial Foodservice Operators Can Use Social Media to Stay Connected with Customers and Drive Take-Out Sales as Pandemic Uncertainties Remain The non-commercial foodservice industry quickly recognized the importance of offering take-out services during the coronavirus pandemic. As the industry transitioned to serve customers in new ways, take-out has provided operators a safe way to […]
Home / Blog / Platform Updates / Release Notes: August 2020
Guest checkout link now available in flyout cart Can now edit orders within the flyout cart Message section added to the top of the Flyout Cart for Takeout Orders Coupon details display in the flyout cart New mobile friendly thank you page Customers can now set order details sooner in the ordering process New order […]
Home / Blog / Industry Trends / What Business Dining Looks Like as Employees Return to Work
Online Ordering Technology Supports Shift in Corporate Dining Operations as Businesses Reopen The COVID-19 pandemic put an unexpected halt on business dining operations. To promote social distancing and prioritize employee safety, office buildings closed as companies shifted to a remote workforce. During the crisis, 62% of employed Americans worked from home, which left corporate […]
Home / Blog / Industry Trends / Senior Dining Programs Shift During Pandemic to Keep Residents Safe and Smiling
Senior living communities are accountable for the health, safety, and well-being of one of the most vulnerable populations. This has proven to be especially true now, during the COVID-19 pandemic. Residents living in retirement communities and independent living facilities have a higher risk of becoming very sick if they contract the virus. This is due […]
Home / Blog / Platform Updates / Customer Satisfaction Is the Heart of Your Online Catering Business
Customer satisfaction is the heart of your hospitality business, in person and online. Ensuring a good customer experience online is important for your brand and return business. Recent studies show 76% of people are likely to dine at a restaurant if they previously enjoyed an online delivery from there. To put it simply, your business […]
Home / Blog / Industry Trends / 2020 Senior Dining Trends
What Must Senior Dining Operators Do to Stay Competitive and Elevate the Senior Dining Experience Accounting for generational differences of the aging population is no small feat for senior dining professionals. Rewind to 20 years ago. Many senior living facilities had only one main sit-down dining room which served breakfast at 8 AM, lunch at […]
Home / Blog / Platform Updates / New Customer Profile Design
Keeping things simple with a new design. Customer satisfaction is at the heart of our user’s business. That starts with simple, organized management of customer information and orders. So, we’re excited to announce we’re launching a brand new design for CaterTrax customer profiles this month. In addition to the new online ordering experience that will […]
Home / Blog / Tips & Tricks / Lower Credit Card Processing Fees
Offering online ordering with payment processing is not only convenient but it also significantly increases your bottom line. It’s a must-have to compete in today’s foodservice landscape. So how can you reap the benefits without getting crushed by credit card processing fees? This article explains how to reduce transactional fees to help you optimize the […]
Home / Blog / Platform Updates / Meet the New Master Invoice
Multiple Orders, One Payment We’re excited to announce the enhanced Master Invoice. CaterTrax administrators will be able to group an individual customer’s orders into a single invoice with a unique ID and apply one payment. Each unique order’s production details are kept intact. With this enhancement, CaterTrax administrators can: Associate individual orders into a single, […]
Home / Blog / Tips & Tricks / Surprise-Induced Stress: An Unfortunate Symptom of Event Catering
What do Catering Managers and their customers have in common? They DO NOT like surprises. Your customers, like Conference Managers and Event Coordinators, have a lot riding on planning the perfect event and they need your help to pull it off. Understanding your customer’s biggest frustrations ahead of time reduces any surprise-induced stress for them […]
Home / Blog / Industry Trends / What Students Want from College and University Foodservice Operations
How to Keep Hungry Students on Campus Keeping students well-nourished and healthy is the overarching mission of college and university foodservice operations. But, keeping hungry students on campus is a key challenge which operators face. A recent Technomic study found that “69% of students eat off-campus at least once a week” and only “33% of […]
