Home / Blog / Platform Updates / How to Create and Retrieve Draft Orders
How often do you find yourself being pulled in multiple directions throughout the day? You start a task, but then the phone rings or an important email comes through, and before you know it, you forget where you left off. With draft orders, customers can access orders they began placing but were unable to complete […]
Home / Blog / Platform Updates / Release Notes: October 2022
Master Your Menu: Product Pricing Updates and More Our latest updates to the Menu Edit Tool make it easier to take control of your menu and pricing. Bulk Product Pricing Edits Now Live: Manage business costs by swiftly updating your pricing all at once. In addition to feature choices, you can now make bulk changes […]
Home / Blog / Platform Updates / Release Notes: August 2022
Menu Allergens: Make Food Safety Simple Make it simple for customers to stay safe and manage dietary restrictions by sharing common allergens on your menu. Once you have assigned allergens to your product components, you can enable them to display among other nutritional information. Gluten-free? Lactose intolerant? We have you covered. This update is […]
Home / Blog / Platform Updates / Now Serving Catering Complete
Prepare your business to meet dynamic customer demand with Catering Complete—the most versatile solution for today’s evolving marketplace. Comprised of both Catering Core and Catering Express, Catering Complete supports strategic foodservice and event planning. You’ll be ready for small-group, no-contact deliveries; large-scale, full-service events; and any request in between. Gain twice the power of our […]
Home / Blog / Platform Updates / Release Notes: December 2021
Order Attachments: Add, Organize, and Now Delete Have you noticed an increase in event-related documents? During these ever-changing times, you might need different documents, waivers, and lists to ensure compliance with health guidelines. Now you can attach multiple documents to your orders, organize items by renaming them, and delete any as needed. In addition to […]
Home / Blog / Platform Updates / Group Ordering is Here!
Group Ordering is now available with our Take-Out solution. With Group Ordering, planning meetings and group meals is a piece of cake. Using one order link, each participant can choose and customize their own selections. In the end, all items are consolidated into one convenient order and payment. Gone are the days of managing everyone’s […]
Home / Blog / Platform Updates / Release Notes: October 2021
Order Attachments: Organize Your Event Details As you plan for events during these challenging times, you might find there are extra documents needed to ensure compliance with health guidelines. Did you know that we make it easy to keep all those documents and details in one place? Manage guest safety and capacity by attaching venue […]
Home / Blog / Platform Updates / Release Notes: September 2021
Online Ordering Experience: Show Off Your Best Bites Entice your customers with mouthwatering menu images. Our Online Ordering Experience menu grids now include category and product photos to make your breakfast bites, grab-and-go treats, and dinner fare even more irresistible. Menu Edit Tool: Get Results Faster We removed the “Show All” option from the menu […]
Home / Blog / Platform Updates / Coming Soon: Promo Code Updates and Group Ordering with Take-Out
Check out a sneak peek of what’s coming your way soon! Promo Codes are Getting a Makeover We are giving Promo Codes a more modern look and feel, mirroring retail solutions and making it easier for customers to redeem your codes and place orders. Get your special discounts ready! Promo Codes will be showing off […]
Home / Blog / Platform Updates / Release Notes: March 2021
Group by Guest When placing an order, customers can now add names to individual order items with the Group by Guest feature.* Individual names for each person included in an order allow for a clear indication of which items belong to which guests. Not only does the Group by Guest feature support safe packaging, but […]
Home / Blog / Platform Updates / Release Notes: February 2021
Checkout Process Aligned with an ongoing initiative to simplify the CaterTrax user experience wherever possible, the in-cart “Check Out” button now takes customers directly to enter order information. This update effectively removes a step from the process and makes it even faster and more efficient for customers to place orders.* In conjunction, customers who have […]
Home / Blog / Platform Updates / Release Notes: December 2020 – January 2021
Added links to highlight the availability to repeat an order in the mobile view.* Coupon messaging has been moved to Step 1 of the checkout process.* This is a direct result of client feedback to put coupon messaging earlier in the checkout process. To provide clients deeper value from the coupon feature, we recently released […]
Home / Blog / Platform Updates / Release Notes: November 2020
Coupons are front and center this month and received a variety of innovative enhancements, as detailed below The Back of House header has a fresh, new look; functionality has not changed Coupon Enhancements Drive additional business, highlight limited-time offers on your menu, or entice new customers with a percentage off of their first order by […]
Home / Blog / Platform Updates / Release Notes: October 2020
Expired timeslots are not an option on step 2 of checkout when a timeslot has been selected. Improved default payment method checkbox added. Take-Out processed order emails have been redesigned and include dynamic fields. After placing a Take-Out order, customers using the ‘Add to Outlook’ feature will receive a newly designed format inserted directly into […]
Home / Blog / Platform Updates / Release Notes: September 2020
If there are less than 15 minutes to complete the checkout a message will display minutes remaining before the cut-off time. * Change Request button reflects when the order is placed and the cut-off time for change requests. Send the newly formatted mobile-friendly email right from the thank you page. * Invalid coupons are not […]
Home / Blog / Platform Updates / Release Notes: August 2020
Guest checkout link now available in flyout cart Can now edit orders within the flyout cart Message section added to the top of the Flyout Cart for Takeout Orders Coupon details display in the flyout cart New mobile friendly thank you page Customers can now set order details sooner in the ordering process New order […]
Home / Blog / Industry Trends / What Business Dining Looks Like as Employees Return to Work
Online Ordering Technology Supports Shift in Corporate Dining Operations as Businesses Reopen The COVID-19 pandemic put an unexpected halt on business dining operations. To promote social distancing and prioritize employee safety, office buildings closed as companies shifted to a remote workforce. During the crisis, 62% of employed Americans worked from home, which left corporate […]
Home / Blog / Platform Updates / Customer Satisfaction Is the Heart of Your Online Catering Business
Customer satisfaction is the heart of your hospitality business, in person and online. Ensuring a good customer experience online is important for your brand and return business. Recent studies show 76% of people are likely to dine at a restaurant if they previously enjoyed an online delivery from there. To put it simply, your business […]
Home / Blog / Platform Updates / New Customer Profile Design
Keeping things simple with a new design. Customer satisfaction is at the heart of our user’s business. That starts with simple, organized management of customer information and orders. So, we’re excited to announce we’re launching a brand new design for CaterTrax customer profiles this month. In addition to the new online ordering experience that will […]
Home / Blog / Tips & Tricks / Lower Credit Card Processing Fees
Offering online ordering with payment processing is not only convenient but it also significantly increases your bottom line. It’s a must-have to compete in today’s foodservice landscape. So how can you reap the benefits without getting crushed by credit card processing fees? This article explains how to reduce transactional fees to help you optimize the […]
